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Pandora ads on Sonos

  • April 25, 2017
  • 1 reply
  • 913 views

At the shop where I work, we use pandora on sonos speakers. We pay for a pandora account so there are no ads, but a couple of weeks ago, ads started popping up. We renewed our Pandora subscription and then I went into sonos settings and updated the account information for Pandora. Unfortunately, we are still getting ads when we use a pandora station. What should I do now?
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1 reply

Tyler M
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  • Retired Sonos Staff
  • May 3, 2017
Hello kwendicott,

Welcome to the community.

We'd like to get a closer look at your system here. Can you submit a diagnostic and let us know the confirmation number?

Does this also occur when music is played directly through the Pandora app?