Need help! Added a Connect:Amp to my existing Sonos system and it doesn't play

3 replies
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Just added a Connect:Amp to my existing Sonos system - 2 Play1's; Play bar; Sub. System is used to provide sound for my TV and to play music from the internet. I added the Connect Amp to play sound from two in-wall wired speakers installed in my new house. They are at the back of my family room.
So, I added the Connect Amp using the app and then grouped it to my existing system...NO SOUND
Ideas?

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Miles P

Retired Sonos Staff

Hello RacerRob, welcome to the community. Would you mind telling us the source of the music? Could you provide us with the confirmation number from a diagnostic report so we can take a look? Here's how: https://sonos.custhelp.com/app/answers/detail/a_id/142

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OscarWallman

Lyricist I

I had the similar problem so thank you Miles P!

Airgetlam

OscarWallman, you might want to also submit a system diagnostic, and post the number here, for the folks at Sonos to look at. Kind of like he asked the OP to do. Much more likely to get a tailored answer, which may or may not be the same problem.

Bruce

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