Contributor I

Question

Is there Anyway to Get Sonos Technical Support?

Forum|Forum|8 years ago
December 29, 2017
14 replies
707 views

I've called Sonos Tech Support about 8 times and cant get anyone to answer the phone. Every call begins with a recording that there is "high call volume, with a 30 minute wait" I've never been so frustrated with a product and wish i could return it for another wireless speaker brand. I recently waited for 30 minutes and then got disconnected!!! Such a waste of the amount of hours spent on this speaker. Im actually thinking of tossing into the NYC East River and recording it and posting it all over the web. Such poor customer service! Anyone else have this problem?

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jgatie

I've personally never had a problem with their service, granted with a limited sample. This is a very busy time of year and long waits are to be expected.

Could you list exactly what is going wrong? There are some Sonos reps who support through this forum, and a plethora of knowledgable users. We can usually get you going.

G

greggfAuthor

Contributor I

Ive tried support via twitter with a Sonos Rep and they told me I should call the tech support phone line as they couldnt help me via twitter. Definitely surprised at lack of support and long hold times, and then they have the nerve to email me saying theyre closing my case since they never heard from me. Yeah Sonos hasnt heard from me because they never answer the phone!! funny in a pathetic way

jgatie

So you aren't going to tell us what is going wrong so we can help you out? You are just here on a support site to complain?

Uhhh, ok.

MikeV

Sonos' phone support is top-notch. High quality support takes time, and with many Sonos gifts being given, the phone lines are likely clogged. Like jgatie said, if you provide info, your fellow users can try to answer any easy questions... but there are also Sonos employees here that can help with more difficult issues too.

So let us know what's going on and we'll do what we can to help you out!

The S in IOT stands for Security.

Ryan S

Retired Sonos Staff

Hi Greggf, sorry for the trouble. This time of year is always a busy time and as much as we prepare for it, it's still hard sometimes to handle the amount of people who reach out. We're dedicated to helping our customers and try to be everywhere we can.

I checked in on your case and made sure we'd be able to get you on the line. I believe that you just got off the phone with us. Please let us know if anything further comes up and if we can help with anything.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

singlefinj

Contributor I

No! awesome product but worst tech support of any company

Chris

Lead Maestro

You can say it on 20 different threads but we still haven't a clue what you are talking about.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

S

singlefinj

Contributor I

unable to use sonos without updating but will not update

Chris

Lead Maestro

I assume you have plugged it by Ethernet into your router and tried to update it.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Smilja

unable to use sonos without updating but will not update

And this is Sonos' fault?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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