Contributor I

Answered

AirPlay issue on new Sonos One

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I just got my first product, a Sonos One. The speaker does not appear as an AirPlay option. Additionally, even though I have set up the speaker through the app, on the AirPlay screen in the app it shows “no compatible products found.”

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AirgetlamAnswer

I don’t understand how it’s not even showing up as a compatible product within the Sonos app.

I don’t understand this statement, then. Compatible with what? Can you show me a screenshot of this? If it’s showing up in the controller app as a room, how is it not compatible?

This statement might make more sense if you had said it’s not showing up as a target device in the Apple AirPlay 2 app…. as it is, I’m not sure anymore where we are.

Have you tried unplugging both speakers from power, then rebooting your router, and once the router recovers, plugging back in the Sonos speakers to power? It’s just a guess, but it sure sounds like there’s an issue with Apple seeing these Sonos Ones, and a software reboot of both the speakers and the router might clear that up.

Beyond that, I’m going to have to suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you.

Bruce

bockersjv

Local Superstar

Is it definitely a Sonos One and not a Play 1?

B

Brinks27Author

Contributor I

Yes. It’s a Sonos One (Gen 2) that says Apple AirPlay on the box. I got two of them. Same issue with both. It also doesn’t allow me to add them in the iPhone Home app.

Airgetlam

And it has to be set up as a Sonos speaker first, before it will show up as an AirPlay 2 speaker. It will not show up as one right out of the box.

Bruce

B

Brinks27Author

Contributor I

Yes. I set up up through the Sonos app. I can play Spotify through it via the app.

Airgetlam

What source are you trying to AirPlay 2 to it? Have you tried different apps?

Bruce

B

Brinks27Author

Contributor I

Yes. I’ve tried both the Apple Music and Podcast apps. They simply don’t show up as options.

Airgetlam

Seems odd, and doesn’t make much sense to me, either. What are you using to AirPlay 2 from, a Mac, or iOS device? What version of the OS is it running? If it’s an iOS device, which one is it?

FWIW, I’m using AirPlay 2 right now from the Apple Music app on an iOS device running iPadOS 13.7.

Bruce

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Brinks27Author

Contributor I

I’m using an iPhone Xs with iOS 13.7.

B

Brinks27Author

Contributor I

I don’t understand how it’s not even showing up as a compatible product within the Sonos app.

Airgetlam

Ah., if it’s not showing up in the Sonos app, it’s not yet visible on your network, and AirPlay 2 wouldn’t be able to find it either.

Have you tried temporarily wiring it directly to your router with an Ethernet cable? Once it shows up in the Sonos app as a valid ‘room’, then you could try AirPlay 2. That would get us a step closer, at least. Then we can work on why it’s not being recognized by the Sonos app when wirelessly deployed.

Bruce

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