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Contributor I
August 23, 2018
Answered

1 of my paired sonos 1 speakers is not playing

my speakers have been playing fine but then 1 stopped playing. The light on top is still white and I can use the controls (pause, play, volume) but no music. I tried unpairing and resetting them up and everything worked again for a few days and now the same speaker is not playing music again. The controls work but not sound.
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Stanley_4
Stanley_4Answer
Grand Maestro
August 24, 2018
I'd submit a diagnostic and call Sonos support with the ID number, if your unit died they can get you a replacement started.

2 replies

Stanley_4
Stanley_4Answer
Grand Maestro
August 24, 2018
I'd submit a diagnostic and call Sonos support with the ID number, if your unit died they can get you a replacement started.
kayla1Author
Contributor I
August 24, 2018
Thank you!