Skip to main content
Answered

1 of my paired sonos 1 speakers is not playing

  • August 23, 2018
  • 2 replies
  • 575 views

my speakers have been playing fine but then 1 stopped playing. The light on top is still white and I can use the controls (pause, play, volume) but no music. I tried unpairing and resetting them up and everything worked again for a few days and now the same speaker is not playing music again. The controls work but not sound.

Best answer by Stanley_4

I'd submit a diagnostic and call Sonos support with the ID number, if your unit died they can get you a replacement started.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Stanley_4
  • Lead Maestro
  • Answer
  • August 24, 2018
I'd submit a diagnostic and call Sonos support with the ID number, if your unit died they can get you a replacement started.

  • Author
  • Contributor I
  • August 24, 2018
Thank you!