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Contributor I
May 11, 2023 10:19 PM UTC
Answered

Voice Control with Impulse Records Radio

Without fail every time I ask Sonos voice control (MOVE speakers in stereo) what is playing when listening to Impulse Records Radio, immediately after telling me, it switches the radio station. Grrrrrrrrrrrrrr

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Airgetlam
AirgetlamAnswer
May 12, 2023 12:36 AM UTC

Have you, within 10 minutes of this occurrence, submitted a system diagnostic , and called Sonos Support to discuss it?

They’d likely be able to tell you why this is occurring, based on that data in the diagnostic…

Bruce

3 replies

Airgetlam
AirgetlamAnswer
May 12, 2023 12:36 AM UTC

Have you, within 10 minutes of this occurrence, submitted a system diagnostic , and called Sonos Support to discuss it?

They’d likely be able to tell you why this is occurring, based on that data in the diagnostic…

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Bruce
Contributor I
May 17, 2023 11:46 PM UTC

Thanks for the suggestion, I just spent an hour with Technical Support. They are going to elevate the issue and get back to me. Sonos has FABULOUS support! Thanks again for the suggestion. 

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Airgetlam
May 18, 2023 12:18 AM UTC

It might be helpful to the rest of us if you come back and post what you learn ;)

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Bruce