Contributor I

Question

Voice commands not working on Sonos beam

20 replies
1171 views

Hi All,

My sonos beam (in 5.1 configuration) suddenly stopped responding to voice commands- neither Alexa nor hey sonos work. I tried rebooting, forgetting sonos skill and re-enabling in Alexa app, also de registering and re registering- no avail. Voice commands are working well in all other devices- Move etc. I wonder if something is wrong with Beam hardware and it’s not able to listen to my commands anymore? it’s really annoying- and any help and guidance would be much appreciated. Many thanks

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UKMedia

There is a known defect with the new release and Alexa Integration but your SVC should still work.

Edit:

Can you open the Sonos App>Settings>Manage>Voice Assistants>Sonos Voice Control and make sure that your Beam is shown as Enabled?

Remember: Sometimes Red Wine helps :)

C

CuttySarkAuthor

Contributor I

Hi, yes I checked and the sonos voice control is enabled. Not sure what else to do. Quite frustrated already. Many thanks for your help

UKMedia

Hi, yes I checked and the sonos voice control is enabled. Not sure what else to do. Quite frustrated already. Many thanks for your help

Have you tried removing SVC from the Beam and then re enabling?

Remember: Sometimes Red Wine helps :)

C

CuttySarkAuthor

Contributor I

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

UKMedia

Okay. To rule out any network issues, can you follow the steps in my article:

Remember: Sometimes Red Wine helps :)

C

CuttySarkAuthor

Contributor I

Hi, thanks- no network issues found. All working well, except no SVC…

UKMedia

Hi, thanks- no network issues found. All working well, except no SVC…

Sorry, I’m out of ideas then.

Remember: Sometimes Red Wine helps :)

K

kamikenze

Contributor II

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

I’m having the same issue when installing Alexa and SVC. Were you able to fix this?

C

CuttySarkAuthor

Contributor I

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

I’m having the same issue when installing Alexa and SVC. Were you able to fix this?

No fix yet… I will perhaps try hard resetting the beam this weekend as a last resort

UKMedia

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

I’m having the same issue when installing Alexa and SVC. Were you able to fix this?

No fix yet… I will perhaps try hard resetting the beam this weekend as a last resort

That won't make any difference in my opinion, best to wait for the bug fix IMHO.

Remember: Sometimes Red Wine helps :)

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