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Corry P
Corry PAnswer
Sonos Staff
May 2, 2023 12:00 PM UTC

Hi @shaun mottershead 

Thanks for the update, though the process should certainly be quicker than that. We are investigating.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

28 replies

UKMedia
Apr 21, 2023 2:42 PM UTC

There’s currently an outage with SVC: https://status.sonos.com/

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Remember: Sometimes Red Wine helps :)
Trending Lyricist I
Apr 21, 2023 2:47 PM UTC

Oh at least it's not just my system thanks

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Trending Lyricist I
Apr 23, 2023 8:05 AM UTC

svc has been taken off the outage list but will still not recognise sonos playlists.

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UKMedia
Apr 23, 2023 8:19 AM UTC

Hi

Can you confirm if you are using the correct command as per: https://support.sonos.com/en-gb/article/list-of-voice-requests-for-sonos-voice-control

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Remember: Sometimes Red Wine helps :)
Trending Lyricist I
Apr 23, 2023 8:34 AM UTC

yes it just says it can’t find that playlist

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Trending Lyricist I
Apr 23, 2023 8:39 AM UTC

it can play other playlists in my sonos just not a sonos playlist made in the app.

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UKMedia
Apr 23, 2023 8:43 AM UTC

it can play other playlists in my sonos just not a sonos playlist made in the app.

Can save that new playlist to your Favourites in the Sonos App and retest?

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Remember: Sometimes Red Wine helps :)
Trending Lyricist I
Apr 23, 2023 8:52 AM UTC

made a new playlist and saved as sonos playlist in my sonos but when asked it just plays somthing else from amazon music. just doesn’t recognise sonos playlists.

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UKMedia
Apr 23, 2023 8:53 AM UTC

made a new playlist and saved as sonos playlist in my sonos but when asked it just plays somthing else from amazon music. just doesn’t recognise sonos playlists.

...and you added that playlist to your Sonos Favourites?

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Remember: Sometimes Red Wine helps :)
Trending Lyricist I
Apr 23, 2023 8:57 AM UTC

yes just to be clear if i tap the star bottom left of the app it’s under playlists.

it goes there automatically when i create a new sonos playlist.

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