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ShaunG
Trending Lyricist I
October 29, 2023
Answered

Microphone randomly turning on or off on new Sonos Arc with just Sonos Voice Control

I’ve just recently installed a Sonos Arc with eArc from a Samsung TV. I’ve noticed while I am watching video from a FireStick 4K Max, occasionally (seemingly randomly), the Arc will turn on or off the microphone. I haven’t noticed this happen while watching cable TV or through other HDMI sources (blue-ray, etc).

I haven’t been able to narrow down any more details around when this happens other than it seems to be randomly and only with the Firestick input. I haven’t found anything similar on searches, but has anyone else experienced similar or how to get this to stop? I’m not using Alex or any other voice services other than Sonos Voice Control.

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    Corry P
    Corry PAnswer
    Sonos Staff
    December 18, 2023

    Hi @ShaunG et al

    We now recommend that anyone affected by this issue get in touch with our technical support team directly for a resolution. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Corry P
    Corry P
    Sonos Staff
    November 24, 2023

    Hi @Ben01184 

    If you add either Alexa or Sonos Voice Control (or both) to a speaker before it’s bonded as a surround speaker, the voice assistant(s) will remain, and the microphone(s) will be active.

    So, please remove your Era 300 surrounds from the Arc, add your Voice Assistant of choice to one of them, then bond them back to the Arc once more to use a Voice Assistant on your surround speakers while you wait for this issue to be resolved.

    Remove surround speakers

    Set up Amazon Alexa with a voice-enabled Sonos speaker

    Control Sonos with Sonos Voice Control

    Add surround speakers to a Sonos home theater

    Google Assistant can only be added to surrounds if the Home Theatre primary device does not support Voice Assistants, and cannot be added to Era models at all.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Chagn
      Lyricist III
      November 26, 2023

      Does not fix the issue, as soon as sub or surroud speakers are added the microphone is disabled again. You can enable again but after some minutes it´s disabled by self. Only disable touch control “””fix””” the issue. (Last OS version is used and Alexa was added to Arc and afterwards sub and surround speakers)

      Mrs.Oizo
      Lyricist I
      November 26, 2023

      Have a similar issue, I have Google assistant enabled on my Arc and in the last few days it announces randomly “Microphone is off” and the only way to enable it is to physically turn it back on. Happend twice today 

       

      Ben01184
      Lyricist II
      November 27, 2023

      Hi @Ben01184 

      If you add either Alexa or Sonos Voice Control (or both) to a speaker before it’s bonded as a surround speaker, the voice assistant(s) will remain, and the microphone(s) will be active.

      So, please remove your Era 300 surrounds from the Arc, add your Voice Assistant of choice to one of them, then bond them back to the Arc once more to use a Voice Assistant on your surround speakers while you wait for this issue to be resolved.

      Remove surround speakers

      Set up Amazon Alexa with a voice-enabled Sonos speaker

      Control Sonos with Sonos Voice Control

      Add surround speakers to a Sonos home theater

      Google Assistant can only be added to surrounds if the Home Theatre primary device does not support Voice Assistants, and cannot be added to Era models at all.

      I hope this helps.

      Dear Corry,

      Thank you for your quick response and proposed solution. Unfortunately, all our smart home devices are linked to Google Home. I bought the Arc because it should be able to work with it.

      Can you indicate when an update is expected for this problem?

      Corry P
      Corry P
      Sonos Staff
      November 27, 2023

      Hi @Ben01184 

      I can’t give you any estimate, no.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Chagn
      Lyricist III
      November 28, 2023

      Is there a clear feedback from Sonos that the issue is not related to hardware, it´s a software bug and can be fixied ? 

       

      Have the same issue with complete new ARC and want to aboid to buy a product with hardware issue !

      Corry P
      Corry P
      Sonos Staff
      November 28, 2023

      Hi @Chagn 

      I don’t have that information - sorry.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      NITOPR11
      Lyricist I
      November 29, 2023

      Same issue, started while playing with my PS5. Was about an hour into game. Started looking for solutions,  and decided just to removed alexa voice assistant from Arc.  

      Mrs.Oizo
      Lyricist I
      December 16, 2023

      I have the same issue and I understand Sonos is working on a solution but today was a new level , Google voice assistant has turn of and on the mic approx 15 time all on its own 

      starting to wonder if she’s board and wanted to play all on her own 😂

      Chagn
      Lyricist III
      December 16, 2023

      @Mrs.Oizo 

      If you enable the mic and afterwards you disable (be fast :) ) the touch control on the soundbar with sonos app it works but you have not touch control avaliable.

       

      Hopefully Sonos provide soon a solution, maybe they can add option to disable touch only for micrphone and the volume still works.

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