Contributor I

I need help please

Forum|Forum|5 years ago
December 9, 2020
2 replies
125 views

I moved into a house with Sonos speakers in each room. But have no instructions. I have a small tablet fixed to the wall where I should be able to control it. But after downloading the app on my phone and trying all I know and understand I can’t get connected.
can any one help?

thanks

mezzabeth

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N

nik9669a

Senior Virtuoso

Can the vendors give you any help?

Do you know what speakers you have? Built-in to the ceiling or free-standing units? Is there any label on the wall box? Can you see any devices when you run the app?

controlav

Lead Maestro

Hopefully one of those devices are wired to your router. If not, one needs to be asap, as there is no chance your WiFi network uses the same SSID/pwd as the previous owner’s.

Once you have it setup with a wired Sonos unit, you can switch to WiFi if you wish and enter your new WiFi creds. If you have a BOOST then don’t bother with WiFi.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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