Answered

Surround Problems

  • 29 June 2022
  • 3 replies
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Userlevel 1
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Up until yesterday I had no issues with my Sonos Beam and 2 Sonos Ones then something went wrong and I had no sound whatsoever.

I reset everything and my Beam is working but one of the Sonos ones just seems to be blocking everything and I have a constant error when trying to set up the surround saying that the speaker is not connected to the network even though I have reset it at least 6 times.

How can I delete it from the app and start again because this seems impossible.

It is unbelievably frustrating that I cannot fix this

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Best answer by GuitarSuperstar 29 June 2022, 22:16

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Userlevel 7

Try unplugging the Beam and Ones from power for a couple of minutes and reboot your router and phone. If this doesn’t work, you can try swapping the Ones and seeing if that makes a difference.

Userlevel 1
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I’ll give it a try tomorrow, I have had enough for today😂🤣

Userlevel 1
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@GuitarSuperstar 

After 2 attempts everything has connected.

Thanks for the help…..👏🏻👏🏻👍🏻

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