When I try to sign in it has another users Account info in the settings area. I changed my password already but it continues to show the other users account and I can’t use my credentials. Please help.
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A
I would first recommend that you confirm all of your Sonos products are powered up and that you see them all in the rooms tab in the Sonos app before doing the account swap. This will ensure all of your products swap to your email/password when done.
Please let me know if you have any other questions along with the results of the account swap.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.