Sonos Official

Update on the Sonos App from Patrick Spence

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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Andy W58

Avid Contributor I

I quote from Patrick Spence...

We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our Community.

It may be a timing issue but firmware update 16.3.1 is out but I cannot see any any release notes for that version at this time.

Ross.

Firmware update has broken what is displayed on the queue even in the pc version of the controller if using music library. Only shows file name now not title and artist. Useless. Was limping along with pc in shed while iOS in house broken beyond repair

ExtremeTMM

Trending Lyricist I

I quote from Patrick Spence...

We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our Community.

It may be a timing issue but firmware update 16.3.1 is out but I cannot see any any release notes for that version at this time.

Ross.

Firmware update has broken what is displayed on the queue even in the pc version of the controller if using music library. Only shows file name now not title and artist. Useless. Was limping along with pc in shed while iOS in house broken beyond repair

Mine shows title and artist except for the songs that I don’t have an artist listed of course.

A

Andy W58

Avid Contributor I

I quote from Patrick Spence...

We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our Community.

It may be a timing issue but firmware update 16.3.1 is out but I cannot see any any release notes for that version at this time.

Ross.

Firmware update has broken what is displayed on the queue even in the pc version of the controller if using music library. Only shows file name now not title and artist. Useless. Was limping along with pc in shed while iOS in house broken beyond repair

Mine shows title and artist except for the songs that I don’t have an artist listed of course.

Whoops, my bad. Last app update without firmware update broke it. Have now done firmware to 16.1.1 and it works. Music library search is still broken and I still can’t add more than 1 album to the queue but something’s better than nothing I suppose

A

AKC1

Lyricist I

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

Kindly bring back SMB1 support please. This new update has ruined the entire Sonos experience. Keep SMB2 also.

N

Nflonly

Enthusiast I

It’s just another letter. We’ve seen this before (S1/S2).

I believe the customers are the greatest marketing tool for Sonos. I used to brag and show off my Sonos equipment.

This is how I got into Sonos, at a friend's place for a dinner party, he fired up Sonos, and after dinner the party was a lot of fun, going through his playlists/library. I fell in love with Sonos that night.

Roll forward 10 years, and cant say I would have the same experience, nor could I show off my system to those friends that would be potential buyers.

E

EAR4U

Contributor I

Dear Sonos

PLEASE BE BOLD / BRAVE AGAIN…

It’s clear that the new app is not ready for general use.

Could the next CEO update letter say something like:

We believe that we should treat our customers fairly, this informal global UAT is over. The old version of the app is now available for all. Ongoing UAT of our new “super” app will continue via a dedicated tester group. Apply if you would like to join. Sorry again for the hassle.

Thanks

R3SKT

Avid Contributor I

This explains why my alarm woke me up with a Sonos chime rather than Radio 2 again...

Went away for a long weekend, came home on the Monday to a SonoS chime annoying the bejesus out of our two moggies …. unbelievable that it would continue making that sound for over 3 days. Still not clear on why it does it either!

Stevie T. - 7 Play1, 3 Play5, 2 Playbase, 1 Move and 1 Mothership of a SUB!

D

Djestes

Contributor I

Its sounding like a broken record! Sonos should allow the old app to be accessible until the new app is ready without so many issues. Its been a real pain using the new app with less abilities, more confusion, and most of all a delay almost every time. I was on hold for almost an hour (although the recording said 20 min) bullcrap! Nothing has made a difference. I just suggested Sonos to another friend several months ago and just last night he told me how bad it was and how he made a mistake! Pretty bad press. Unfortunately for me I’m invested with many of your products! Give us the old app back before you continue to lose your customer base!

rosswells127

Prodigy I

I quote from Patrick Spence...

We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our Community.

It may be a timing issue but firmware update 16.3.1 is out but I cannot see any release notes for that version at this time.

Ross.

Thank you for now updating the release notes with the latest firmware changes.
Ross.

7

70sven

Lyricist I

I have just downloaded the latest app update 80.05.05 for IOS but has not helped me to find and access my speakers - Roam 2 & Beam Gen 2. If I cannot see my hardware how do I update the firmware ?. All worked well pre-May 24 but now I am sick of seeing “No products found” when both me and the app know that they are on my network !!!.

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