Sonos Official

Update on the Sonos App from Patrick Spence

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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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R

rm425

Lyricist III

You should have decided to postpone the update in May to September/October. I strongly expect you to make such a decision next time for sure.

We observed that your process of making a go/no-go decision was quite "buggy"; I recommend that you improve the quality of such processes, not only the quality of software itself.

S

Silverthorn

Prodigy II

You should have decided to postpone the update in May to September/October. I strongly expect you to make such a decision next time for sure.

We observed that your process of making a go/no-go decision was quite "buggy"; I recommend that you improve the quality of such processes, not only the quality of software itself.

Hopefully there gets to be a next time.

"I saw the Stooges and the MC5"

U

uiuiuiui

Lyricist I

When I search, it only works in English.
Previously, it was searched in other languages and was able to use keyboards.

Why do I get a problem if I just update it?

C

Cheshire Cat

Contributor I

Shame on you Sonos !!! 😡

Indeed. And shame on all the retailers who are continuing to sell Sonos products to unsuspecting customers, despite being fully aware of the problems. And double shame on those in the relevant media whose silence on this matter is an endorsement of Sonos’s behaviour. Kudos to Wirecutter for calling it out.

I

ikilner

Lyricist I

I feel like this letter would land better if they send owners some 50% off vouchers and 12 months free Sonos HD Radio.

It probably wouldn’t play reliably on their new app.

A

Anonymous

Shame on you Sonos !!! 😡

Indeed. And shame on all the retailers who are continuing to sell Sonos products to unsuspecting customers, despite being fully aware of the problems. And double shame on those in the relevant media whose silence on this matter is an endorsement of Sonos’s behaviour. Kudos to Wirecutter for calling it out.

What drivel. You know full well that there are hundreds of thousands — millions of systems out there that are fully working. I have bought two new amps since May. They were added to my account without issue and are performing as expected. I will be buying another this week. Thank goodness retailers haven’t bowed to the will of those who like to shout the loudest in an attempt to impose their will on others.

R

Rhonny

Prodigy III

Shame on you Sonos !!! 😡

Indeed. And shame on all the retailers who are continuing to sell Sonos products to unsuspecting customers, despite being fully aware of the problems. And double shame on those in the relevant media whose silence on this matter is an endorsement of Sonos’s behaviour. Kudos to Wirecutter for calling it out.

What drivel. You know full well that there are hundreds of thousands — millions of systems out there that are fully working. I have bought two new amps since May. They were added to my account without issue and are performing as expected. I will be buying another this week. Thank goodness retailers haven’t bowed to the will of those who like to shout the loudest in an attempt to impose their will on others.

You’re taking a huge risk mentioning your system is working well! That is tantamount to treason on this forum. I love that people would rather complain and go for months with a system that doesn't work than perhaps ask others how their system is set up in case there is something that can be adjusted. The loudest ones simply shout back “We shouldn’t have to change anything” - no, that’s right, but if you did, you might get you're system working. It’s so utterly futile.

But we ought to keep quiet about having no issues because this is a complaints-only forum now - it’s not a place to be if you just want to help people.

A

Anonymous

Shame on you Sonos !!! 😡

Indeed. And shame on all the retailers who are continuing to sell Sonos products to unsuspecting customers, despite being fully aware of the problems. And double shame on those in the relevant media whose silence on this matter is an endorsement of Sonos’s behaviour. Kudos to Wirecutter for calling it out.

What drivel. You know full well that there are hundreds of thousands — millions of systems out there that are fully working. I have bought two new amps since May. They were added to my account without issue and are performing as expected. I will be buying another this week. Thank goodness retailers haven’t bowed to the will of those who like to shout the loudest in an attempt to impose their will on others.

You’re taking a huge risk mentioning your system is working well! That is tantamount to treason on this forum. I love that people would rather complain and go for months with a system that doesn't work than perhaps ask others how their system is set up in case there is something that can be adjusted. The loudest ones simply shout back “We shouldn’t have to change anything” - no, that’s right, but if you did, you might get you're system working. It’s so utterly futile.

But we ought to keep quiet about having no issues because this is a complaints-only forum now - it’s not a place to be if you just want to help people.

Hi you’re absolutely right of course. However my account is being deleted this afternoon at my request and I’m past caring. Unlike you and people like Ken I never invested my time in trying to help others as it is a thankless task as people just double down on their abuse. For my part I just like to pick out the nonsense comments people make as it pains me to have them go unchallenged.

Everyone here seems to think they have the ear of Sonos, and are falling over themselves to go one-up on how disgusted / appalled / disappointed they they are. However it is lost on them that this is a community for Sonos users and by and large Sonos aren’t listening here. I understand the frustration but when many cannot express their thoughts without swearing or abuse it’s time to leave. It really is like watching a bunch of hoodlems trash their neighbourhood. This used to be a chill place to hangout but no more. Of course comments will follow like ‘you won’t be missed’, or similar. It’s all very childish. I’m keeping my Sonos gear but I have no interest in hanging out here any more.

P

paulrw

Prodigy II

Shame on you Sonos !!! 😡

Indeed. And shame on all the retailers who are continuing to sell Sonos products to unsuspecting customers, despite being fully aware of the problems. And double shame on those in the relevant media whose silence on this matter is an endorsement of Sonos’s behaviour. Kudos to Wirecutter for calling it out.

What drivel. You know full well that there are hundreds of thousands — millions of systems out there that are fully working. I have bought two new amps since May. They were added to my account without issue and are performing as expected. I will be buying another this week. Thank goodness retailers haven’t bowed to the will of those who like to shout the loudest in an attempt to impose their will on others.

You’re taking a huge risk mentioning your system is working well! That is tantamount to treason on this forum. I love that people would rather complain and go for months with a system that doesn't work than perhaps ask others how their system is set up in case there is something that can be adjusted. The loudest ones simply shout back “We shouldn’t have to change anything” - no, that’s right, but if you did, you might get you're system working. It’s so utterly futile.

But we ought to keep quiet about having no issues because this is a complaints-only forum now - it’s not a place to be if you just want to help people.

Hi you’re absolutely right of course. However my account is being deleted this afternoon at my request and I’m past caring. Unlike you and people like Ken I never invested my time in trying to help others as it is a thankless task as people just double down on their abuse. For my part I just like to pick out the nonsense comments people make as it pains me to have them go unchallenged.

Everyone here seems to think they have the ear of Sonos, and are falling over themselves to go one-up on how disgusted / appalled / disappointed they they are. However it is lost on them that this is a community for Sonos users and by and large Sonos aren’t listening here. I understand the frustration but when many cannot express their thoughts without swearing or abuse it’s time to leave. It really is like watching a bunch of hoodlems trash their neighbourhood. This used to be a chill place to hangout but no more. Of course comments will follow like ‘you won’t be missed’, or similar. It’s all very childish. I’m keeping my Sonos gear but I have no interest in hanging out here any more.

That’s a shame, there are always people you can help that have less experience, and that can be very rewarding, best jog on past the haters in life….

S

Sideshow_Bob

Trending Lyricist I

Shame on you Sonos !!! 😡

Indeed. And shame on all the retailers who are continuing to sell Sonos products to unsuspecting customers, despite being fully aware of the problems. And double shame on those in the relevant media whose silence on this matter is an endorsement of Sonos’s behaviour. Kudos to Wirecutter for calling it out.

What drivel. You know full well that there are hundreds of thousands — millions of systems out there that are fully working. I have bought two new amps since May. They were added to my account without issue and are performing as expected. I will be buying another this week. Thank goodness retailers haven’t bowed to the will of those who like to shout the loudest in an attempt to impose their will on others.

You’re taking a huge risk mentioning your system is working well! That is tantamount to treason on this forum. I love that people would rather complain and go for months with a system that doesn't work than perhaps ask others how their system is set up in case there is something that can be adjusted. The loudest ones simply shout back “We shouldn’t have to change anything” - no, that’s right, but if you did, you might get you're system working. It’s so utterly futile.

But we ought to keep quiet about having no issues because this is a complaints-only forum now - it’s not a place to be if you just want to help people.

You are being purposely toxic and antagonistic in this thread. The topic of this thread is SONOS’ massive screw up apology letter, no one is asking for help here.

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