Sonos Official

Update on the Sonos App from Patrick Spence

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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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jgatie

My position: S1&S2 user; 8 zones, 10+ years user of Sonos, music on Synology NAS plus Spotify. Punk rock to Beethoven (or should that be the other way around?). Managed software teams for years, understand that there are times when you have to push on despite difficulties; other times be bold and revert.

IMO there should be more blame (vitriol? 😂) directed at Maxime Bouvat-Merlin who is the guy who determines the releases; I assume he tells CEO “we’re ready, releasing new controller next week” - the CEO shouldn’t need to micromanage because he should be able to trust his reports. Either Maxime did not have the information (thus no respect from his reports so should be dismissed) or he lied to CEO (gross misconduct so should be dismissed). He’s the product guy, he should be held accountable.

So many of us are feeling acute embarrassment because we’ve recommended Sonos to family and friends - now our opinion is diminished.

Tangent: with this rewrite and offloading to Sonos servers, I wonder if it’ll be possible to remove the need for S1&S2, given that the original reason cited was that the older devices didn’t have the resources. If some of the processing has been removed, has that freed up resources?

I’m pretty sure all parties involved knew this app was half-baked, they’d have to be blind not to. This was all about the headphones, which were promised to investors by the end of the fiscal year.

P

paulrw

Prodigy II

the webb app just spins for me today…..

https://play.sonos.com/en-us/web-app

Ken_Griffiths

@paulrw,
It’s working okay now (image attached) taken a few moments ago…

L

lry55

Lyricist I

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

skullc

Prodigy III

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

You cannot rollback anymore latest firmware stops that and the fault you’re describing is reported elsewhere and is a known bug I think

Network= livewire cpe pro 3 +eero 6 pro wireless

P

paulrw

Prodigy II

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

Might be a good time to look into PLEX for your local files...

melvimbe

I applaud the note and taking responsibility. Good to see that note being issued (a bit later than people might have expected but good nonetheless).

But despite the contrition, and if this forum over the last couple of months is any indicator, I fear this thread will still shortly become a breeding ground and echo chamber for abuse and toxicity….

Dude, this forum needed to be a breeding ground of abuse and toxicity over the past couple of months, otherwise Sonos would've shrugged their shoulders and formed the opinion that customers liked the new app!

You can’t communicate that your upset about something without being abusive and toxic? That can’t really be your take on this matter.

Danny

Ken_Griffiths

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

I see the same issue too and like @skullc mentions, I think this is possibly a known issue. Hope it gets fixed soon too - All tracks need to be grouped by the Album title in that area of the library.

C

Cheshire Cat

Contributor I

I applaud the note and taking responsibility. Good to see that note being issued (a bit later than people might have expected but good nonetheless).

But despite the contrition, and if this forum over the last couple of months is any indicator, I fear this thread will still shortly become a breeding ground and echo chamber for abuse and toxicity….

This isn’t contrition, it’s damage control now that the Board has seen the impact on revenues and share price.

Customer fury at their disgraceful treatment by an arrogant company isn’t toxicity, it’s the understandable reaction of those who Sonos have mugged off and played for fools. Sonos is the abusive party in the relationship, and they would have continued to be so had customers not reacted as they did. So I respectfully suggest you stop fawning over the abusers.

jgatie

This isn’t contrition, it’s damage control now that the Board has seen the impact on revenues and share price.

Customer fury at their disgraceful treatment by an arrogant company isn’t toxicity, it’s the understandable reaction of those who Sonos have mugged off and played for fools. Sonos is the abusive party in the relationship, and they would have continued to be so had customers not reacted as they did. So I respectfully suggest you stop fawning over the abusers.

As someone who witnessed the many deleted posts that not only crossed the line of good taste, but delved into some really, really, really dark places, I can honestly say some people's reactions were the very definition of abuse and toxicity. I’d describe them for you, but the mods won’t allow even a sanitized description (that should give you an idea of how disgusting they were).

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