Update on the Sonos App from Patrick Spence

It’s certainly impacted my purchasing decisions. 

As it stands I’m still using the old app to just about continue to use my Sonos system (iPad and other desktop apps). However, now it knows it needs updates, certain function gets greyed out, so adding anything to my system is a non-starter as I will not be upgrading anytime soon. My iPhone has become a beta test device that I can’t undo. 

So even if I wanted to buy anything new, effectively I can’t as new stuff and a hopeless system is worse than a just about functioning system. 

With the timelines for getting back functionality in the ‘new’ app slipping further right, the corporate decision to foist this mess on everyone to sell some headphones over the summer is going to look pretty bad when no-one buys in the lead up to Xmas. 

Right now, even if the app suddenly gets fixed (and responds when you press a button, not randomly many seconds after) I still don’t know if I will invest any more money in Sonos if this is indicative of how they treat their customers going forward. 

Apology NOT accepted. 

Sonos are not the only players in the arena, like they once were. There is plenty of competition out there, and a lot of it is extremely good.

I have a Cambridge Audio based hifi system and I know I won’t be expanding my Sonos system any further.
 

There are countless Bluetooth headphone makers out there, and Sonos have totally misjudged the Ace too, primarily as it doesn’t behave as just another zone player.

Indeed. I’m more than happy with my B&W Px8’s as headphones and wouldn’t even think of Sonos for that as I don’t see what functional benefit they would provide. 

Likewise for more critical listening I use Naim, and am starting to wonder if I should go there for multi-room stuff now. At least the Move doubles up as a decent bluetooth speaker. Starting to feel like recently buying a couple of ports was a big mistake. 

I'm glad to see that an issue with the app has been acknowledged. It has been months of frustration since the update with half of our speakers being unresponsive, showing empty playlists at -1 volume whilst still playing the last loaded music!

Trying to play anything on these gets the Something Went Wrong pop up.

I'm looking forward to a fix for this as we have a household of non functioning speakers right now.

Even worse - they are not actually saying about restoring volume control performance to acceptable state, or on par with the old S2 app in these five months.
They just say “Improving Volume responsiveness”.
‘Improving’ is sooooo elastic term… :)
They can continue “improving” endlessly for months and years to come.

“An app is never finished” (C) SONOS

You said it the best. Too little, too late. I’m out. I’ll be selling my Sonos products, starting next week. That’s ~$3000 worth of equipment I had invested, thanks very much Sonos. 
 

PS: Spence, you should resign.

Yes I think two months into this disaster it should be clear, considering the share price and the incompetence as well as incapacity to fix this mess, that the only way forward is for the CEO to resign. It's just too little too late.

This last apology is probably some sort of goodbye letter. Fittingly enough, they weren't even able to send that one through without yet another major cringe.

The last nail in the coffin for me was that they stopped the old app from being able to control the system. Now they actually force you to use that half baked app. 

An please stop this web interface. It's just the biggest security issue ever as I don't trust you guys as a company anymore. 

What have you done Spence?!?! 

If you’re having difficulties using the updated Sonos controller App, then (if not done already) maybe reproduce any issue(s) seen, submit a Sonos system diagnostic report from within the App (if practicable), note it’s reference and/or gather any relevant screenshots/screen-recordings and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Even if their support lines are busy at times, there are undoubtedly some quiet periods when you may get through quickly and it’s better than having a household of non functioning speakers. My controllers are working okay and the speakers are playing here, so it is likely your issues might get resolved sooner, rather than perhaps later.

i think sonos should refund users the £4 for sonophone/sonopad whilst developments to software are made every 2 weeks.

Does that still work after the latest firmware update?