The overpaid egotistical hacks who run Sonos have pocketed hundreds of millions of dollars over the years and have now slapped a once loyal customer base in face all so you could launch headphones nobody wants.

It's infuriating that they continue to live in luxury after turning our equipment that we paid a lot of money for into a festering pile of detritus that is as reliable as some no-name garbage. Have any of them offered to sacrifice some of their wealth to help fix the problem? Of course not.

Will my speakers ever just work like they did before Sonos created this disaster? God I hope so 

Yea. On that note, I got to say that Sonos’ employees are probably not using the brick app that we’re using. You know they’re using the last version as they’re lounging in luxury at their own homes and offices

Well the guys at the top probably have the latest gear and probably also have on-call IT support who come to their house to set up their networks. And even down to the mid-level, they probably don't rely on Play1s from 10 years ago. I can't imagine that Patrick Spence is actually unable to change the volume on his speakers or group/ungroup speakers to his heart's content. First rule of testing though is to test on the hardware that the user has, not what you wish they would buy. Maybe they thought we'd all be gullible enough to just upgrade all our hardware and boost their sales. 

I doubt that Spence uses Sonos for home audio. And yet claimed to have used the new app successfully for some months prior to the May 2024 launch, the app that is still limping along for many users in the real world.

At some time the Board will realise that unless Spence is jettisoned, Sonos cannot regain credibility and customer trust. I am surprised he has been able to cling on till now.

Such a shameful implosion of a great product with excellent interface. How could this NOT have been predicted unless those who were warning of dire consequences and had the skills and knowledge to know what they were talking about - just maybe somebody a little higher up in the pecking order stubbornly went ahead anyway…happens in all companies but this move has bricked hundreds of thousands of customers expensive products. The platitudes mentioned are too little too late and are words alone…unless the app dramatically improves my next speaker will NOT BE A SONOS one. Shame as I have 8 already in the house and they cannot talk to each other never mind the app!!  My worry is Sonos will go ‘t*ts up’ and the company will cease to exist  - should I sell my speakers now? Who would even buy them?? The trello board and planned enhancements (aka essential functions) don’t include the problem I reported this week to Sonos who replied that it is a known issue. 

What amongst your mission statements above gives me the most hope? Well..mission statements and trello is something my own company did years ago and we’ve moved on as they didn’t really do a lot other than than give the executives something they could understand when they looked at them ….hmmm? In lieu of a magic wand and a Time Machine, please please show more humility - your home page demonstrates great products and functions which are - in reality - NOT currently working. I want to love you again but it’s you..not me. 

I hope I’ll be pleasantly surprised, but at this point I’ve given up on Sonos ever fixing the absolute mess they’ve created.

5 months to come up with the list of corporate platitudes above? This does not inspire hope.

All I want is to be able to play my own music collection through the expensive speakers Sonos sold me. And then broke.

What a * crock. Just stop. Just stop with the bull *. Everyone is so tired of it now. FFS

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This. 

I haven’t got much longer on this earth so I really would like fast answers as to how I can play music from my iMac on my silent Sonos speakers.

Can I suggest that in future you leave a working app in situ and introduce new changes in beta form alongside. 

We oldies could then be saved a huge amount of frustration and listen to our favourite music whilst the youngsters exploit the new facilities and find the bugs for the rest of us!

please stop talking and digging deeper in a hole that was as visible as the ocean, and you decided to test walking on water….

7 bullet points above, in order -  

1-3 : duh. You are a product company and you don’t do this???

4: that should be your c-suite. Are you saying all they care about is pushing bad products and forcing an ego centric “swallow what I give you, you’ll like it mentality”?

5: really, that is it. Pitiful. How about you take the warranty, and just give us back the old app. Retire, take the golden parachute, and start over.  Won’t pay for a frustrating summer of music and going back to using a more reliable Bluetooth boom box. 
 

6: duh, again

7: if that doesn’t include, c-level shake up recommendations, then what will that do.  Don’t you have a board for that. What about your product managers, etc 

bottom line - a lot of “rookie” in that update statement. A bunch of hot air and stuff that should have been already baked in to a customer centric product company.  Keep trying… 

just pool those bonuses for the buy your equipment back fund… don’t bother worrying if those executives stay or leave. They should be gone by now anyway. So just another empty promise. 

At this point there are two acceptable messages from Sonos:

1) Here is an app that works EXACTLY as well as the one we had in May when everything was fine 

2) Here is a check for the full price you paid for your gear, including taxes and installation costs, so that you can go buy replacements since we turned your perfectly working just fine product into a festering pile of poop

I'm just out of patience for anything else 

That might work. Installation could add up

And another thing, this guy Keith is just their social media head? No offense but was the janitorial staff too busy to post? Wanna say this needs to be elevated to director or vp status at this point 

@Ancient Billy 

I hear you; recent events at home have made me realise that in any case we are living on a knife edge. Regardless of age. But in cases like yours, and at 65 I am not too far behind, I suggest you get something like an Echo to get some music continue in your life, even if that is by casting to the Echo from the Spotify native app. You will be surprised at how good the music will sound once your brain gets the few days is all that it needs to get accustomed to the sound signature.

And it will take less than hour to set up, for not much spend.

Once Sonos is back online, you can always revert to it, if still interested.

All very interesting but it is very disappointing that there seems to be an emphasis in app updates on adding new features for new products rather than fixing the app for current products. The app is still hopelessly flawed and does not allow customers to get the services that were offered when purchased.The experience when using an Amp to watch TV or stream music is particularly poor (in fact the streaming doesn’t work at all). Perhaps this a is an issue for Consumer Regulators in the countries where Sonos operates. The fact that the products are even still on sale could be a breach of consumer law in some markets - selling products known to be faulty surely can’t be legal (it’s certainly unethical).

Have spent countless hours messing about with SONOS connection issues and app problems, I am over it and will be throwing my speakers in the bin. How sad. Once upon a time it was an amazing product, but now… well… YCSIUYAM!!!!  Doubt you'll even be able to work out what that means, so pathetic. Good, then you'll know what frustration feels like. 

After 5 months my Sonos still says it can’t find a system WHILST THE SYSTEM is playing, so you can’t stop it if you are lucky enough to get it started! Ha! I will believe all of this when I see it!

Just wait until Sonos asks to be your TV streamer too. These guys are insane. 

You could fix all this in a few days - I know where there is some good code laying around from like March or April ‘24 if memory serves...just sayin’

They can ask, the response will begin and end with f. 

I have 9 original Sonos components, including two soundbars and one sub woofer. None under warranty, but I definitely expect them to be supported. I have gone back to the original app. It’s not as robust as it was before, in fact it has lost a lot of its functionality. I’ll be waiting and watching, but I won’t be downloading that awful app again in the near future until I start reading here that others are satisfied. 

No business model that depends on keeping its user base hogtied is sustainable in the long run. No matter how loudly its defenders scream and shout; and there is MUCH less of that these days.

The loudest voices have left Sonos behind some of us are using workarounds as in not the Sonos app

i myself use WiiM mainly plugged into my 5s and only come to this forum to check if it’s fixed so we can sell with a clear conscience

shame but it is what it is 

Working that way using the line in jack, as a dumb speaker, why sell then? Nothing wrong with the hardware right? In my case, there are 5 zones working like this since 2020, and I see no need to sell any of my dozen 2011-2014 bought Sonos units.