In all these correct advices, what really gets me mad is why (and the same is for the spotify app) why the bottom toolbar is not visible always.
Who stated that it is better?
Who is the genius who wrote this guideline for all android apps?
It is really annoying and counter intuitive.
And please focus on:
Better volume management, fade in out, granular controls
Black colors
Do not copy spotify app
Do not copy spotify app
Do not copy spotify app
Thank you
App seems an improvement on the last, but will burn my eyes out when listening in the dark / subdued light. Please can we have a dark mode back?
We hear you, a night mode is a good idea for the future, no specifics on if or when, but I'll make sure to pass your interest on to the team to add to the list of people interested. This is just the start of the new app, we're hoping to add even more to it over time.
This is hilarious, SONOS. You make is sound like a dark theme (what you call "night mode") is a new brilliant idea! In case your memory is bad, your last version of the app was in "night mode" (aka dark theme) already!!! I also don't understand what is so difficult or time consuming about giving us a choice on UI theme colors (blindingly bright white and black themes)???
It is highly amusing to see all the requests for a staid always visible bar...when we had exactly that a while ago on the tri sectional blue app...a version that was as far as possible perfect for what this is. a MULTI ROOM MUSIC SYSTEM..upon opening that app it gave you instantly the rooms available,sources of music and now playing....all in one screen....one tap,to choose a room....one tap to choose source and one tap to play....every version since then has added more and more layers. why?..no reason just because change is good whatever the result...I can understand that point of view. I think users' perceptions may be highly influenced by whether they previously used the tablet form of the app, which had everything on display on one screen, or the phone version, which didn't. It seems Sonos have tried to 'harmonise' the apps along phone app lines. Thus it seems a much bigger adjustment for the tablet users than for phone users. It may also explain the mutual incomprehension between those who have struggled to understand what the fuss is about, and those who think the new app is a huge step backwards.
I just put that up as a theory. I am sure it isn't the full story. I am sure there are unhappy phone app users out there too. And on this occasion I am not trying to take sides. I just think it might explain some of what has happened. What do others think?
Yes i think you are right about that,and also that someone’s perception of the quality of the app rather depends on the moment they entered the sonos eco system...i entered with the blue app...i really can’t see what has improved since especially since i don’t use streaming music apart from some tune in stations...
The frustration is that to change something should only be done if there is a definite improvement and a lot of people are struggling to see what is as good never mind better..it also doesn’t help when sonos themselves says it’s a first step and will get better...so why chage it then?..that first step itself should have made things better other wise it’s illogical to do it...
I think its amusing that those complaining about the pain inflicted by the bright white actually sit on this site typing their missives on a mostly bright white screen. Gotta love irony.
No irony. I'm reading this on my laptop, which stays put mostly so I can dial the brightness way down. And I certainly have to on sites like this. And on the dang new app. Which I have to look at longer now to find specific music in my very large library. Dangit.
I think its amusing that those complaining about the pain inflicted by the bright white actually sit on this site typing their missives on a mostly bright white screen. Gotta love irony.
I think it's amusing that people with good eyes find it amusing that people with bad eyes need to suck it up. I can change my browser to a dark mode. I can change my screen to be dimmer on the computer for everything. I do not want to change my display brightness on my phone every single time I open Sonos. My brightness level is fine, except in Sonos.
I cannot change my eyes, it's what i was born with. I don't have a choice. You do have a choice. You can have a better attitude towards others.
Steve
And now after last update the question is:
Who asked for snooze function?
I did not see any snooze request in the forums....
https://en.community.sonos.com/controllers-software-228995/snooze-button-or-remote-programmable-button-6787522
https://en.community.sonos.com/controllers-software-228995/alarms-add-a-snooze-feature-4636635
https://en.community.sonos.com/controllers-software-228995/alarm-clock-snooze-volume-control-within-the-sonos-app-5818851
https://en.community.sonos.com/controllers-software-228995/iphone-app-alarm-snooze-option-4722259
https://en.community.sonos.com/controllers-software-228995/alarm-what-a-waste-of-a-great-feature-40249
https://en.community.sonos.com/home-theater-228993/customize-physical-software-button-actions-during-alarms-5112609
I would think that it should be entirely possible to have opinions and preferences about the old vs. new app version, stating them clearly and simply, and without resorting to near vitriol and some sort of martyrdom along the lines of "why have you so betrayed me, Sonos". There truly are some "sky is falling" type additions here. They really aren't needed.
State what you don't like and list specifics reasons for the opinion. I don't think a streaming music app is anything to get emotional about. There's plenty going on in the world that is - save it. Just my opinion (among too many).
wow, no new iPhone 8 / X support yet? really?? WTF
wow, no new iPhone 8 / X support yet? really?? WTF
We're working on it. We'll let everyone know as soon as testing and tuning is completed for Trueplay.
I am sad. Having been a Sonos user and ambassador for 10 years I am no more able to find my music fast and easy. A month - how long is it? - after installing the new controller I am still not able to do simple tasks without going somewhere ‘wrong’ before finally getting to the right place. Hate it. Maybe my age - 51 - is just not ‘right’ for Sonos’ understanding of usability and intuitive design. Having ‘learned’ several controller changes (evolution) over the years this really makes me sad - it is drastic, it is cutting me off. My beloved music system beyond my reach over night. Thank god I still have my OLD CR200. I know of course nothing will be changed but being a longtime customer and getting many friends to buy Sonos over the years I needed to say this.
I am sad. Having been a Sonos user and ambassador for 10 years I am no more able to find my music fast and easy. A month - how long is it? - after installing the new controller I am still not able to do simple tasks without going somewhere ‘wrong’ before finally getting to the right place. Hate it. Maybe my age - 51 - is just not ‘right’ for Sonos’ understanding of usability and intuitive design. Having ‘learned’ several controller changes (evolution) over the years this really makes me sad - it is drastic, it is cutting me off. My beloved music system beyond my reach over night. Thank god I still have my OLD CR200. I know of course nothing will be changed but being a longtime customer and getting many friends to buy Sonos over the years I needed to say this.
I totally agree. There is nothing intuitive about this version. And despite all the arguments about “muscle memory”, etc, it still makes users stumble many weeks later. At this point, I’d call it a boondoggle.
Maybe this won't help... maybe it will.....I am not finding it difficult. Sorry but I'm not. There are things I don't like, but for me it's OK
https://drive.google.com/open?id=1J1N2Uhchvsa0coZ25POChfVBhPrUbDT3
https://en.community.sonos.com/controllers-software-228995/snooze-button-or-remote-programmable-button-6787522
https://en.community.sonos.com/controllers-software-228995/alarms-add-a-snooze-feature-4636635
https://en.community.sonos.com/controllers-software-228995/alarm-clock-snooze-volume-control-within-the-sonos-app-5818851
https://en.community.sonos.com/controllers-software-228995/iphone-app-alarm-snooze-option-4722259
https://en.community.sonos.com/controllers-software-228995/alarm-what-a-waste-of-a-great-feature-40249
https://en.community.sonos.com/home-theater-228993/customize-physical-software--actions-during-alarms-5112609
And now after last update the question is:
Who asked for snooze function?
I did not see any snooze request in the forums....
I’ve been bugging then to give us more control over alarm duration, which they finally did (thanks Sonos!) but I never even thought about a snooze function. Pretty much when my Sonos plays music, it’s because I wanted it to play music.
Don't ever think your product is bigger than your customer. Products can be sold and replaced in a flash and you have a good percentage of and reputation in the market at the moment. Sound quality is of course important but there are a lot of good products around and many more to come in this market place. Some people just want some music around the house and some want top quality. You didn't consult, you got this very wrong and you need to fix it quickly. It's very clear that the "whiteness" is a big problem and i cannot believe it would be difficult to change and to be honest that you haven't already sorted it. That would stop 80% of the complaints.
I am sure we will eventually find our way around the app but it is not intuitive and version 7 was. You didn't consult and you need to show you care. Show some humility and respond clearly to your customers to let them know you get it and you are working on it.
Sigh.
Users who have personal libraries have been trashed and left behind with this upgrade. I can no longer browse my library; I loose connection to the SONOS network; I randomly loose speaker and room connections. I am totally frustrated and angry.
Users who have personal libraries have been trashed and left behind with this upgrade. I can no longer browse my library; I loose connection to the SONOS network; I randomly loose speaker and room connections. I am totally frustrated and angry.
Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:
Reboot/power cycle your devices in the following order:
Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.
Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
Users who have personal libraries have been trashed and left behind with this upgrade. I can no longer browse my library; I loose connection to the SONOS network; I randomly loose speaker and room connections. I am totally frustrated and angry.
Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:
Reboot/power cycle your devices in the following order:
Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.
Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
Is there a list of “good” routers somewhere that don’t have this obnoxious issue? I’ve never had it happen with my relatively inexpensive Linksys router.
Sigh.
You may sigh but i am a big fan and have invested heavily. Some users are die hard and some are not. Sonos needs to protect their client base and sort it out.
I am sure we will eventually find our way around the app but it is not intuitive and version 7 was. You didn't consult and you need to show you care. Show some humility and respond clearly to your customers to let them know you get it and you are working on it.
I don’t use streaming provider’s apps much anymore, preferring the Sonos app, but am trying out the 90-day free Tidal trial due to its new Sonos Direct Control capability. Its UI is almost exactly the same as Sonos. Navigation is nearly identical. Only real difference is the white on black scheme. Sonos is clearly trying to make the UI as similar as possible to vendor apps, to avoid confusion. Simply a matter of adjusting to it, which some of us are obviously better at than others, lol. 😛
When deleting tracks from a playlist, can you remove the confirmation prompt please? I've already gone into edit mode and swiped to delete, so I don't need an extra prompt. It slows down the process. It's not the end of the world if you delete an entry from a playlist (not like you're deleting a file), so I think the confirmation is overkill.
Pay no attention to him/her (jgatie). Not a nice person. Thinks because it works fine for them that everyone should be fine also. Adds nothing to the conversation. Typical anti-social Internet behavior.
Honestly, I don't think Sonos cares about its current user base. If they did there would have been an apology and a quick revert to the old app while they fixed it. They clearly don't care about the bright white or they would have fixed it (and it's laughable that Ryan mentioned they may add a dark mode feature; as if it wasn't there before). The just want new users. Young users. New revenue. Bottom line.
They've lost out on money from me this year in equipment that I would purchased and also I no longer recommend them to to others due to, what I see, as terrible support, not understanding that they screwed up and not apologizing. This thread is now sixteen pages long. Most reviews on Google Play are now one star. So, what else is there to make of this except that they just don't care. They could have fixed the color scheme on day two of this app, but chose not to (and it was mentioned A LOT during the beta).
I really don't care if Sonos bans me from this forum. I am tired of them right now. I'm in customer service and I would never treat my customers like this. Too many companies updating apps every other day for no reason except to justify developer costs I guess.
Steve
Sigh.
You may sigh but i am a big fan and have invested heavily. Some users are die hard and some are not. Sonos needs to protect their client base and sort it out.
I am sure we will eventually find our way around the app but it is not intuitive and version 7 was. You didn't consult and you need to show you care. Show some humility and respond clearly to your customers to let them know you get it and you are working on it.
I don’t use streaming provider’s apps much anymore, preferring the Sonos app, but am trying out the 90-day free Tidal trial due to its new Sonos Direct Control capability. Its UI is almost exactly the same as Sonos. Navigation is nearly identical. Only real difference is the white on black scheme. Sonos is clearly trying to make the UI as similar as possible to vendor apps, to avoid confusion. Simply a matter of adjusting to it, which some of us are obviously better at than others, lol. :P
Indeed we are. lol 😛
