DO NOT UPGRADE!! Selecting room is SO painfull. You cannot change room without selecting the new room together with the old one and save. Then go back again to deselect the old room and save. Now your new room is selected. Plain studpid!!
In sonophone app you can just drag and drop the rooms together, and then drag apart, seems light years ahead 😉
DO NOT UPGRADE!! Selecting room is SO painfull. You cannot change room without selecting the new room together with the old one and save. Then go back again to deselect the old room and save. Now your new room is selected. Plain studpid!!
I've been using the update for a while to see if it's usable. General navigation is painful. The older version was better.
DO NOT UPGRADE!! Selecting room is SO painfull. You cannot change room without selecting the new room together with the old one and save. Then go back again to deselect the old room and save. Now your new room is selected. Plain studpid!!
I've been using the update for a while to see if it's usable. General navigation is painful. The older version was better.
The new user interface is SO horrible, you have to know what context you are in to understand if you are selecting a room to play music or you are grouping rooms.
You have to switch between multiple screens to change music playing in a room
The toggles are frequently hidden so you have no idea how to get to for example "My music"
What a complete and utter mess - and Sonos doesn't seem to be taking the feedback seriously - complete shitshow!
@Ryan S - Can you please show the change log for version 8.1 of the app?
There's an announcement for version 8.1, but largely it's the software for the Sonos One. It teaches your system what that product is and how to work with it. There aren't any changes for the app in that build.
I don't think that's true Ryan. Someone in the house has updated the controller to 8.1 and now I cannot use the v7.4 app on my android phone. Count this as barely contained rage that I will have to use the appalling new app. When are we going to get some proper feedback about when we can expect a formal upgrade/rollback to a decent app? You have completely broken a system that I loved and recommended to all - neither of those now apply. I have a Play:5 2nd Gen, Play:1 x 3 and Connect, so a reasonable investment.
This newest 8.1.1 is a mess! The room volumes have gone haywire, turn themselves on and go to full volume independently! Arrrghhh!!
This newest 8.1.1 is a mess! The room volumes have gone haywire, turn themselves on and go to full volume independently! Arrrghhh!!
We'd love to take a look at that with you. Have you had a chance to
give us a call on our support line?
@Ryan S - Can you please show the change log for version 8.1 of the app?
There's an announcement for version 8.1, but largely it's the software for the Sonos One. It teaches your system what that product is and how to work with it. There aren't any changes for the app in that build.
I don't think that's true Ryan. Someone in the house has updated the controller to 8.1 and now I cannot use the v7.4 app on my android phone. Count this as barely contained rage that I will have to use the appalling new app. When are we going to get some proper feedback about when we can expect a formal upgrade/rollback to a decent app? You have completely broken a system that I loved and recommended to all - neither of those now apply. I have a Play:5 2nd Gen, Play:1 x 3 and Connect, so a reasonable investment.
That's indirectly related. Old versions of the Sonos app generally don't work with devices running software beyond one version away from that build. The team's working on some changes for the controller too, so stay tuned for that soon. We're making sure to share your feedback.
Will there be a return to the darker background? If not, I intend to ditch my Sonos gear and purchase something else from a company who actually listens to their end users concerns. I won’t be recommending Sonos to anyone else either. Got to be honest, probably the worst company I’ve ever encountered.
Figured I'd just chime in here vs a new thread, but the 8.1.1 update that came out this afternoon ha been messing with my 3 new Ones. Music will play from Spotify half songs, cut off, wait about 10 seconds then just start the next song. been happening for approx 4 hours. I know there's a lot of complaints floating around about alexa and the new speakers but this is just core functionality that I wasn't having issues with on 8.1.0
8028471 I agree the new app interface is horrible. Worse is 8.1 has my entire system unusable. I am a long time sonos user and have had relatively few problems in the past. Occasionally having to disconnect and reconnect everything, but nothing like this. Support response has been to ask for additional diagnostic (because items had dropped from system, no kidding) and then silence. Surprising how much not having music for 4 days effects mood and how frustrating Sonos response (lack there of has been). Quickly going from a favorite brand to a I can not recommend it brand.
Recommend tweeting to @Patrick_Spence as he is the CEO, not that he responds... 😞
Anyone know how to avoid logging in everytime you want to change a speaker set up? My surround sound playones regularly drop and it's irritating that this extra step has been added to the process of adding them back in.
The new app looks nicer. Seems faster. I do find navigation more difficult. I had hoped I'd have adapted to it by now but hasn't happened yet.
Is there a night mode coming?
Anyone know how to avoid logging in everytime you want to change a speaker set up? My surround sound playones regularly drop and it's irritating that this extra step has been added to the process of adding them back in.
huh ? what do you mean 'regularly drop' ? Surround speakers are not visible within the app as they are just part of the 'room' containing the playbar/playbase. If they are somehow disconnecting themselves from this room setup then I suggest that you contact Sonos support for a proper investigation & solution rather than adding them again as new speakers as it suggests a broader problem.
Bad mistake upgrading to 8, the new interface is horrible and hard to navigate give us option to go back to the old interface
Just downloaded the "bug fix" patch and it wiped out all of my connections. Now I am unable to add my Plays back into the network. Did anyone test this fix, because it sucks. Now I'm regretting not going with another product, and might as well since I can't get these back online.
8028471 I agree the new app interface is horrible. Worse is 8.1 has my entire system unusable. I am a long time sonos user and have had relatively few problems in the past. Occasionally having to disconnect and reconnect everything, but nothing like this. Support response has been to ask for additional diagnostic (because items had dropped from system, no kidding) and then silence. Surprising how much not having music for 4 days effects mood and how frustrating Sonos response (lack there of has been). Quickly going from a favorite brand to a I can not recommend it brand.
Hopefully, you've had a chance to work with the team already, but from the diagnostic you posted, you're getting a lot of wireless interference on the system. I'd suggest changing the wireless channel on the system under Sonos settings.
Just downloaded the "bug fix" patch and it wiped out all of my connections.
Sounds it your network just needs a reboot to bring them back up. Best to start with the router, by unplugging the power for about 15 seconds. Then, move out to other network devices, including Sonos. The players should connect back automatically, you shouldn't need to reconnect through the app.
I guess Sonos only looks to their own website for feedback. Perhaps that is because you can filter it. Well, let's see what happens to this post.
If you go to the public reviews of this new App on Google Play, 99% are two or one star since the Oct 17 release. I revised my old review to one star as well.
What makes me extremely upset is how completely you blew up my 10+ years of loving Sonos (the equipment, the performance, the staff) with the latest release of your Android App. It is horrible. It makes your hardware horrible to use and completely unenjoyable.
I urge you (Sonos) to read the reviews on the new phone app that have come out since.... you will not find one review over two stars. I revised me long-standing 5-star review to 1-star. I will not ever buy another Sonos component unless you roll back the phone app (no not tweak the new one, completely erase it and rollback). Too bad because I was actually planning to buy two more Play 1s and a set of Play 3s and I was looking at the TV speakers as well. Furthermore, if you do not roll the app back in the next two months... I am going to sell all 15 of my Sonos components on Ebay and go with a different company.
Shame on your development team for ruining a much-loved company. How could you put something out that is so bad and generates such a visceral reaction from your loyal clients? I guess you do not seek our feedback? I guess you do not care?
I find the new app quite easy to use. There are issues to be addressed but it gives me no real problems.
“Quite easy to use” and “there are issues to addressed”.... doesn’t sound like the best promotion for the app does it. I can see by you number of posts that you are a veteran of this forum but that doesn’t mean you have to be positive all the time and can’t tell Sonos how you feel and how they can improve... i’m Sure they won’t kick you off the beta programme.
I know. Everybody should read the horrible reviews for the new app here:
https://en.community.sonos.com/controllers-software-228995/new-app-sucks-6292388
And here:
https://en.community.sonos.com/controllers-software-228995/don-t-like-the-new-app-v5-0-6177488
I have never been in the beta program. I have stated my criticisms of the new app. But some of the criticism on this forum has been utterly brainless
JGatie.. thanks for those links. You have just reminded me how great 4.3 was and that with every release the software gets worse, but we put up with it until the next iteration is released in hope that we get back to the good old days.
Interestingly on the link you have provided, Ryan advises how to roll back...
JGatie.. thanks for those links. You have just reminded me how great 4.3 was and that with every release the software gets worse, but we put up with it until the next iteration is released in hope that we get back to the good old days.
Interestingly on the link you have provided, Ryan advises how to roll back...
Yeah, that would be an interesting take, and decidedly calculating for those of you who are aware of the hypocrisy one would be accused of. Unfortunately, not all of the posters are that self-aware, so it does nothing for the vast majority of posters who are now stating how great the old 5.0 app is, how easy and intuitive, how you could hand it to a stranger and they know how to use it, how there was no wasted space, etc., in direct contrast to the reviews in those threads. Wary posters who don't want to get called out aside, the only explanation for such stark opinions changing so much over time is muscle memory and familiarity.
My personal favorite is the guy who resurrected the 3 year old "new app sucks" thread and posted a complaint about 8.0 while praising 5.0 for being easy and intuitive. You can't write irony like that.
Can you post similar links from version 5 to 6? I can’t seem to find any that are comparable.
6.0 wasn't a major UI look and feel overhaul. Not sure what version contained the new queue functionality, but I'll be the first to admit I hated that and complained vocally. But you know what? I got used to it. Still not the optimum for parties, there should be a "add to end only" mode for that. But those queue changes as much as anything convinced me a UI preference is more muscle memory and familiarity than anything else, even if it was at my own expense.
