No update on the music library fix……  That Sonos screwed up with their latest update???   I am so fed up with this * !  EVERYTIME they do an “Update” with improvements is messes everything else up!

Any recommendations from anyone for a different system??

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This certainly is a -broken glass is one drop full perspective...

Why is the list of music in the current play queue not visible?

Why is there only a handful of random and duplicated cover art within the current play queue visible, but still showing that the queue is composed of hundreds of songs?

Why can I not add songs or playlists to the current queue?

Why are the playlists that make up the play queue not visible?

All my music is only being pulled from Amazon.

Android using the most current version app available as of June 14th 2024.

I wish there were! I’m also sick to death of the constant cockpits and failures with this system. I have never, ever, owned a system so utterly bug ridden and unreliable.

Cockups…

I’ve tried constructive feedback but it went unheard so, summarised version. It’s still rubbish

Plus of course even a broken clock is right twice a day.

The thing is that we are not getting the May 6th App back so we need the May 7th App to develop quickly and have the issues it has solved. In that context I think that the developers have demonstrated that they are working hard to give us, the users, something better.

Of course I’m still angry that the CEO and his team put marketing ahead of their users.

I’m disgusted that they completely ignored the needs of partially sighted users on day one.

I think that it was irresponsible of them to release an app that does not work for a number of users. Whether it’s 5%, 10%, 20% or 90% does not matter to me they  should of tested better and had a plan for this scenario.

But it’s been 6 weeks, the only way is forward, at least that is what Sonos is saying, and more than anything I think that we the users need a voice in the priorities for restoring features, fixing bugs and optimising the performance.

As others have observed that won’t happen in a hostile environment. We need to keep the pressure on Sonos because there is a long way to go but personally I don’t think legal action is viable making the threats a distraction and for those who want to leave the platform there seems to be as many (or more) users ready to buy Sonos speakers on eBay as there are threatening to sell them. 

As for the Sonos share price, it is worth observing because the new app and the release of Ace have not given it the boost that the CEO will have wanted. But, as others have observed, over Patrick Spence’s tenure they are doing OK and they certainly aren’t in trouble.

Finally, as others have observed, this will get sorted out and when it does a lot of things will change especially when our Sonos systems are working as they should.

Sonos is an arrogant company not listening to complaint of Paying customers. What a terrible terrible app update did they launch. I do not know a person thatcis happy.

I will not claim on their behalf that they are “happy” but it is clear from the posts here that a number of users are not as unhappy as others. 

There may be a strong narrative here that the app is a disaster that has wrecked users systems but looking at the detail in the posts the reality is that some users have had minimal issues while others have experienced significant challenges.

I would describe my experience as somewhere in the middle. I have actively avoided changes and ignore the spurious errors from the app. It is painfully slow for me and is still missing functionality.

The only major problem I had was when I ignored my own don’t change anything advice and ended up spending 3 hours getting a Sun Mini and a Pair of Era 100s working with a Beam Gen 1 again.

The main thing that I would like to see is a clear set of priorities and better communications from Sonos. But as others have observed it won’t happen as long as the atmosphere remains toxic.

Sonos deserves the toxicity. It was an incomprehensible business decision to release an app in this state. They need some grown ups in their leadership team.

THE NEW APP UPDATE HAS JUST BEEN RELEASED!!

No firmware update.

Numerical values for volume and group volume sliders

Volume icon to reflect volume level

Support for SonosNet channel selection

Added stereo/mono configuration for Amp/Port output.

Oh Sonos, you’ve had two weeks. Is this the best you could do to stop the hordes at your door??

SonosNet management is now available. Somebody talk about when and how to use it given the new cloud based system...

My two showstoppers still aren’t fixed:

Latest version of the android app still doesn’t work on ChromeOS (crashes on launch after displaying the splash screen).

Qobuz user playlists are still not visible in the android app.

Latest update gets recently played working again but add to end of queue still doesn't work but the error message is now unable to add to queue. Hopefully that error message is picked up by Sonos?

It is past mid June - when is the next update coming - looks like it is late but haven’t seen an update.  Could have missed it while I was out lokking for sonos alternatives since the 3 grade level app update….

when will local library management, network/share management, playlist management and the other features that were broken be updated to work natively in the iOS app.? 

I’ve read the entire thread, I don’t disagree that the new app is a disaster.  The main issue I’ve had is the inability of the new app to talk to my Sonos system in a different vlan.  The old app didn’t have any problems with this (and still doesn’t on my mac).  I’m sure their canned response will be to put everything in the same vlan, I shouldn’t have to redesign my network because they decided to change everything.  

So mid-June has come and gone. Like many other users, I still cannot load my local library. It’s a joke when they talk about all of these other features they are looking at creating, enhancing or restoring. The single fundamental purpose of a speaker is to play your music and SONOS cannot even do that, so everything else is just a waste of time. 

@BrianJG, 

That information you’ve posted is out of date and a new schedule and detail was issued last week by Sonos, here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Thanks. I don’t particularly feel better that they are just shifting the dates. This is at least the second time they have modified the schedule. 

Note for the most part, pre-existing local libraries are now already showing in the new Sonos App, the plan Sonos have is to add the ability to search and index that library and of course introduce the option to add ‘new’ libraries. Any pre-existing library shares using the "SMBv1” or “http” protocols will still need to be upgraded to “SMBv2” (or higher). If you need to do that, then it’s perhaps worth getting that done before the July update. Hope that assists.

In this list where they say "Local music library search and playback" is there a specific reason they need to include the term playback? Library playback is already possible for SMB2+ libraries (and I assume they're not bringing back the other protocols). So the term playback in this sentence seems redundant to me unless I'm missing what they mean.

The only thing I can think of is that some users reported that if they added their library tracks to the Sonos App Home Screen, they were not working/playing (or showing any Artwork). So perhaps it’s that?

That’s great for anyone who can get their libraries working, but a lot of users on here cannot. Maybe it’s just a Mac thing. I adjusted all of my SMB settings weeks ago. All I can do is listen to crappy SONOS radio. I still have thousands of songs on my devices that I cannot access. It will not even play my saved SONOS playlists. 

Maybe they are fixing this bug that was still present as of May 2024 

It works for my locally shared library here @BrianJG. So it’s perhaps not a Sonos App issue, as I have the same (latest) Sonos App installed here, in fact it’s always been fine here, even since it was first launched in early May.

Anyhow see how things go with the App updates this month. Hope you can get it working.