Introducing Move in Lunar White

Hi @Marauder2.

Welcome to the Sonos community and thanks for reaching out to us,

I would recommend calling our sales team for further assistance as they have all the details to your inquiry. 

Please do not hesitate to reach out if you still have further questions or concerns. We are always here to help out.

Thanks,

Hi @Paul A ,

Thanks for the reply. I did contact support, waited on hold for an hour and they told me they would talk to their manager and email me, but I haven’t heard anything. At this point even if it ships early next week, it will be 2 weeks late.

Hi @Marauder2.

Thanks for the feedback. 

I would like to recommend calling them back to check out what happened to the request since we have no way of coordinating with the sales team since we have no information about the details of the transaction. I would also recommend asking for a live escalation since this is already causing a lot of delays and inconvenience on your end.

Please let me know if you still have further questions or concerns. We are always here to help.

Thanks,

Yep I ordered an AMP and a Lunar White move both said delivery by July 17th. When I checked 2 weeks ago it then said “backordered” for both. I contacted support, they listened to me complain then said someone from sales would contact me right away. 
 

well now it’s July 22 and I haven’t heard from anyone. Tried calling and was left on hold for 1 hour before I hung up. 
 

then I got sent a survey about my experience lol…. really? 
 

As of today my lunar white move status is now “processing” but the AMP still says backordered. I’m extremely disappointed in SONOS as a company right now. A product like the AMP which has been in production longer than a year should not have backorder issues. 

quite sad. 

Hi @Fedele.

Welcome to the Sonos community and thank you for reaching out to us about your concern. We apologize for the inconvenience.

I would like to recommend calling our sales team directly as they may have the most appropriate answer to your inquiry.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Please clarify what is the “bug with standby mode”? Thanks

Sonos are supposed to be looking into it but events of the last few months may have shifted that focus somewhat and I've not seen anything official for a while (but could easily have missed it as I don't come here often) but basically, even when fully powered down, they can switch themselves on (without you knowing) and the battery drains completely in a matter if days days.

Sonos did say a drain of some amount would be expected but even this was far, far higher than I would expect a completely powered off device to drain at. If I switch my tablet completely for a week, it may drop 1% over that time.  There are also instances where they refuse to power back up until docked again, even if plugged into a suitable charger.

They also appear very ‘picky” in the USB charger you use if not using the base unit.

Thanks for the clarification.  Until that bug is fixed, I am of the understanding that you can press the power button and hold it for 10 seconds and it switches off completely. I don’t think it can accidentally power on from that status.

No, that is the issue.  From that supposedly fully powered down state it can still power on (according to Sonos, as the user does not see this event) and flatten very quickly.

Just picked up one of these.

Have set it up but it’s showing as WM=1, I assume that’s correct as it’s designed to be connected directly to my wi-fi rather than Sonosnet (WM=0)?

Overall impressed with the speaker, it looks good and sounds excellent. Quite a lot of bass too.

So far I’m getting about 5-6 hours on one charge.