Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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K

Kumar

@Kumar, surely your suggested “Sonos compatible system” is not really Sonos compatible? A compatible product, to fit into the Sonos multi-room system should be able to push the TV audio too. Whilst the limitation may not matter to some, the “compatibility” label is misleading.

This is no such formal label as a manufacturer would put out - and in the same short paragraph, I have said exactly up to where the compatibility extends. So for those that do look at the suggested solution, they will know where the compatibility ends.

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K

Kumar

And to close the loop on the TOS thing - because I take TOS violations very seriously when advised by the writer of the TOS, and have not received more than one. A failing memory comes in the way of claiming none.

What I am told is my post is completely within TOS, the way it stands just now. The only issue there was the convenience extended to users by my posting the link to the amazon page. So when the link was moderated out, the title of the link naming the Pioneer speaker was moderated in - by the moderator himself.

No one in their right mind would believe that Pioneer or Amazon pay me to market or advertise.

All I need to do in the future, if the need arises, is name a product and name where it is available, if I know where that is. And be well within TOS as interpreted by Sonos if I do that even if the product is a Sonos competitor.

Exactly how I would expect Sonos to behave, where the principle of the issue is concerned.

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melvimbe

@Kumar, surely your suggested “Sonos compatible system” is not really Sonos compatible? A compatible product, to fit into the Sonos multi-room system should be able to push the TV audio too. Whilst the limitation may not matter to some, the “compatibility” label is misleading.

This is no such formal label as a manufacturer would put out - and in the same short paragraph, I have said exactly up to where the compatibility extends. So for those that do look at the suggested solution, they will know where the compatibility ends.

There is the ‘works with Sonos’ label that manufacturer’s can use, but to my knowledge, the ability to send TV or other audio from the 3rd party receiver/amp to Sonos isn’t a part of that label. That said, pretty sure every ‘Works with Sonos’ receiver/amp can do that.

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Danny

Bumper

There is the ‘works with Sonos’ label that manufacturer’s can use, but to my knowledge, the ability to send TV or other audio from the 3rd party receiver/amp to Sonos isn’t a part of that label. That said, pretty sure every ‘Works with Sonos’ receiver/amp can do that.

Can they? IME with a (redacted) works with SONOS amp the (redacted) relies on the SONOS CONNECT/PORT and not the (redacted) for SONOS features. The (redacted) can’t do this without the CONNECT. If you connect a line out to the CONNECT, but you don’t need the (redacted) to accomplish this

Kumar’s (redacted) speaker could do the same as a “works with” SONOS amp, but I can only speak from my own experience with this specific (redacted) works with SONOS

(I removed the product name as I’m unsure if it would violate the TOS).

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Ken_Griffiths

If linked products are put forward as supporting the Sonos ecosystem, then I’ve no issues with that, but linking devices to advertise to people here in a Sonos hosted community, to purchase them as an ‘alternative’ to a Sonos device is just a step too far - such advertising should be done outside of this forum.

I just don’t think it right that Sonos allow rival/alternative products to be hosted here - that’s the basis of my complaint. It sets a precedent for people ‘perhaps paid’ by other companies to advertise/link their rival products here as Sonos alternatives - I appreciate @Kumar you are likely not paid by anyone to do that type of advertising, but the next person to do such a post, might be.

It is right to remove all links being put forward as an alternative to purchasing Sonos hardware.

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melvimbe

And to close the loop on the TOS thing - because I take TOS violations very seriously when advised by the writer of the TOS, and have not received more than one. A failing memory comes in the way of claiming none.

What I am told is my post is completely within TOS, the way it stands just now. The only issue there was the convenience extended to users by my posting the link to the amazon page. So when the link was moderated out, the title of the link naming the Pioneer speaker was moderated in - by the moderator himself.

No one in their right mind would believe that Pioneer or Amazon pay me to market or advertise.

All I need to do in the future, if the need arises, is name a product and name where it is available, if I know where that is. And be well within TOS as interpreted by Sonos if I do that even if the product is a Sonos competitor.

Exactly how I would expect Sonos to behave, where the principle of the issue is concerned.

T&C link is right there at the bottom of the page.

https://en.community.sonos.com/site/terms

- Keep it spam-free. The Sonos Community is provided as a service to Sonos customers and is not intended for the promotion of third party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

While I would agree that you are not a professional promoter of third party services, it seems reasonable for Sonos to draw a consistent line about link to competing products, the rule does not requiring you to be paid for your services, nor is it practical for Sonos to determine whether someone is paid or not.

Personally, I respect complaints about Sonos products, or comparisons of Sonos products that attempt to be fair and honest. There does come a point though where if a user isn’t really interested in the products Sonos has to offer or helping Sonos customers with issue they have with Sonos products, then perhaps a forum that isn’t funded by Sonos might be a better place for the discussions you want to have.

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Danny

melvimbe

There is the ‘works with Sonos’ label that manufacturer’s can use, but to my knowledge, the ability to send TV or other audio from the 3rd party receiver/amp to Sonos isn’t a part of that label. That said, pretty sure every ‘Works with Sonos’ receiver/amp can do that.

Can they? IME with a (redacted) works with SONOS amp the (redacted) relies on the SONOS CONNECT/PORT and not the (redacted) for SONOS features. The (redacted) can’t do this without the CONNECT. If you connect a line out to the CONNECT, but you don’t need the (redacted) to accomplish this

Kumar’s (redacted) speaker could do the same as a “works with” SONOS amp, but I can only speak from my own experience with this specific (redacted) works with SONOS

(I removed the product name as I’m unsure if it would violate the TOS).

Sigh.

https://www.sonos.com/en-us/works-with-sonos

I was referring to the actual certification program/label that Sonos runs. I was not implying that various aux input or outputs on Sonos Port/Amp/Five and others will only work with certified products. I actually stated that I don’t the certification program has anything to do with inputs/outs. Generally speaking, I think the extent of the certification is just about using the Sonos app to control the 3rd party amp/receiver ( I think Pioneer/Onkyo are the only ones in the program) for basic things like on/off, source, and volume.

Way off topic from the Arc issues though.

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Danny

K

Kumar

(I removed the product name as I’m unsure if it would violate the TOS).

Only inserting a link to a page selling or advertising the product would.

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K

Kumar

And there he goes AGAIN...😂

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Bumper

And there he goes AGAIN...😂

The post you are referring to and the follow up with the personal insult seems to be targeted harassment of you. I wonder Melvimbe, KenG does this violate the TOS?

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Changes to volume mapping and impact on Sub output

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