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I hate my Roam (Even more) Seriously, what an unreliable product this is and I regret investing 200 dollars or 4500 pesos Mexicanos on this expensive paperweight that only makes me angry. 
  After more than 8 months, after replacing my Roam once again, after getting in touch with Tech Support and being told to contact my provider TotalPlay and setup my router which I don’t know and I don’t think anyone in my home knows either and is willing to change just because my Roam has unstability issues,      I keep having these unstability issues with my Roam: music cutting out regardless  of the Music Source, Apple Music, Spotify, even AirPlay stops playing randomly, Alexa, Sonos Voice Control, and chiefly,  Google Assistant work  very unrreliable, and even with Bluetooth there are audio dropouts for 1 second every 15 to 20 minutes or so. 

No network issues at all, no wireless interference, everything, Absolutely Everything else works rock solid in our Wifi network at home, my iPhone 11, my iPad Pro 11 inches 2nd gen, my HP laptop computer, my Alexa Echo 4th gen speaker, my Android Huawei M5 Light tablet, my sister’s MacBook Pro, and all the rest of devices such computers, TV game consoles and phones. I think my network Equipment which consists on        a Modem with 2 antennas,   a TPLink device and a repeater upstairs 40m away from the TV room, are providing us enough signal for everyone at home to work and enjoy our daily life without Absolutely any issue,      and nothing has changed, nothing at all, not even my neighbors, and nobody understands here that if just 1 device has connectivity issues is not a network issue, it’s an issue with the device itself, and a family member who’s a computer programmer with a lot of knowledge about IT  explained it to me so no, it’s not any network problem. 

Now, I invested on a 250 dollars speaker just to have playback issues and music stoppages? OMG!  This is just terrible, how ridiculous 

 

Well, it was nice while it lasted. 

Gracias por no ayudarme en nada

 

You know, it's not a very good flounce if you don't actually leave.

Gracias por no ayudarme en nada

Thanks for not helping me at all. That’s it. 
Gracias por no ayudarme en nada 

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off,  or simply, return it.
 That’s pretty sad😭      


To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues. 
 

It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser. 
 

I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues.
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If you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support.  So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them. 
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction   

 

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off,  or simply, return it.
 That’s pretty sad😭      


To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues. 
 

It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser. 
 

I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues. 

This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network, at least that’s what I’ve seen on numerous threads here in this comunity, I’m a member since 10 months ago and I’ve been only seen complains and complaining myself. Talking about my country, here in Mexico Providers like TotalPlay or TelMex  don’t give us good Wifi signals in order to make the music playback reliable for Sonos, according to all the bad reviews on Amazon that I saw about the Sonos One Gen2. 
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off,  or simply, return it.
 That’s pretty sad😭      

Sonos is making my music listening experience very, very infuriating, I don’t even want to think what could happen next;  I’ll have to talk to the consumer’s defense to return it, seriously.
This is not a joke, a user reported that his Roam was making a terrible machine gun sound at full volume, do you think it’s a safe and reliable product? It is not   

Thanks for not helping me at all, seriously. I’ve asked for help very nicely to fix my Roam but this is what I get, everyone had yelled at me to fix my network, I’ve been told that I’m a troll,  and many disrespectful comments; I deserve respect. It’s not fair, stop treating me like this, I’m not a troll and this is really getting out of hand. 
I’ll return my Roam, I’ll have to talk to the consumer’s defense to get it returned, I deserve  great and reliable products, not expensive and defective paperweights.
It’s not fair; It’s, not, fair         

Ok I changed my Roam to another  network SSID, Airplay seems to work  but Apple Music in the Sonos app  keeps slowing down and skipping music, and removing/ re adding the service did nothing. Google Assistant can’t perform right my Good morning routine, skips the news; however if I tell her to play the news it works as expected.
I noticed that Sonos networking is absolutely  Confusing, they should add a list that explains which spesyfic Wifi  routers work stable with Sonos, a more complete guide to reduce wireless interference and a more extensive Mexican phone tech support including repairing options  in order  to rely on this brand                

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