I have trouble using my Spotify account with 1 specific Sonos speaker.
I have several Sonos products (2 Play5’s, 4 Play 1’s, Playbar and Sonos Roam).
From my Spotify app or Sonos app I can start music from Spotify on all Speaker, but the Sonos Roam. This issue just started recently. If I try to start a Spotify playlist through the Sonos app on Sonos Roam it returns message “Spotify lost connection” (loosely translated from Danish). It works if I start on all other speakers.
If I use the Spotify I app – I can see all my speakers, the Sonos Roam included, as Spotify connect. Again I can start music on all speakers, but the Sonos Roam. If I choose that, it just try to start the music, but silently loose the connection/give up.
This happens regardless if I just my Samsung Android Phone, Apple iPad or Macbooc. Each with both the Sonos App and Spotify app.
But here’s the kicker: If I use e.g. my wifes Spotify account, it work flawless in both the Sonos app and Spotify app. The issue only persists when I use my own spotify account. I am therefore conviced, it must be a spotify issue (in the Sonos app we have Spotify accounts connected). So it’s not related to the devices I’m using (since it works on all of them with another account), and probably not related to Sonos Roam, since it also work on that one, when using another spotify account.
What to do – can I somehow on Spotify account level do something to fix this. I have tried searching the Spotify help forum to no avail.
I have tried uninstalling Spotify apps on devices, removed spotify in Sonos app, restarted internet ect.
Best answer by Ken_GriffithsView original