Answered

sound cutting out/in

  • 15 September 2023
  • 5 replies
  • 197 views
D
Badge +1
  • Duard
  • Avid Contributor I
  • 7 replies

I’ve seen a number of posts related to this but am not sure they address my situation. I have a pretty straightforward system with three Connect :Amps ( 3 zones). All hardwired. 6 years old. About two months ago, sound started cutting out/ in when playing music but not tv through line in. Any suggestions? Thanks

 

icon

Best answer by Airgetlam 15 September 2023, 22:20

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

Airgetlam

Not really enough information to tell, but I’d be betting on some wifi interference , possibly coming from outside your network. There’s conflicting statements, pointing to impossible situations, though, I’d probably submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
AjTrek1
Userlevel 7

I Agree with @Airgetlam. Although he mentioned WiFi interference he is correct regarding conflicting statement in that your system is hardwired per your description. 

Also, unless you are confusing your speakers being hardwired to the Amps that’s not the same as having the Amps wired back to your router (creating the SonosNet) via Ethernet cable which is what the community refers to as hardwired.

One more question… is there a Sonos Bridge component in your setup? If so the Bridge could be the issue as it is outdated and known to cause problems in some setups. If so remove it and see if the drops continue.

So your choices are to follow the advice given by @Airgetlam and/or explain/clarify a few things regarding your Sonos setup.

Together Everyone Achieves More = T.E.A.M.
D
Badge +1

The speakers are wired to the amps. They are not WiFi. Yes, there is a bridge. I’ll disconnect it to see if that helps. Thanks. 

buzz

At least one of your CONNECT:AMP’s should be wired to the network after you power down BRIDGE.

Stanley_4
Userlevel 7
Badge +22

Ethernet to one or both Sonos is the way to go.

If you really miss the Bridge you can find the (going away) Boost in the Sonos Store “Last Chance” section. I wouldn’t get one unless I had no other option but hanging wire the spouse would not approve of across a room.

Terms & ConditionsCookie settings