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I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedback I’ve seen on this forum and Sonos’ website but haven’t had any luck figuring out what is wrong with the speaker.



When I took it off the charger I noticed that the light on the top is solid white and it’s like the speaker is completely frozen because it won’t do anything when you press or hold down any buttons. I have tried to factory reset the speaker using the directions found on this forum but the speaker doesn’t do anything at all (but that white light has stayed solid on the top of the speaker)



Has anyone had similar issues with the Sonos Move speaker or have any feedback of what I can try next to get it working? I’ve never had an issue like this with any of my other Sonos speakers and couldn’t find any similar threads in the forum about this type of problem.



Any help someone can provide would be appreciated! Thanks!

If that won’t work we may have to wipe it.

Hello Chris,

 

Yes it is my only Sonos device.  Can not reset or hard reset or power it off...

Is it your only sonos device?   If you have other sonos units in house I can recommend a factory reset.  But if its your only sonos device it means it will wipe it clean and you will have to reset all your sources etc.

In my case, it is not a reset. When I hold the power for 60 sec; the speaker connect normally to the wifi. It fixed it. Thanks

Just bought the move and set it up quickly to my existing Sonos system that’s worked great for years. After 10 seconds it went off line and won’t go back and I’ve tried everything for. Reboot to reset - it even asked me to log on to a Sonos Wi-Fi which apparently it set up - but it does not exist. Pretty frustrated right now

I have the same problem. part from other occasions, my Move just went offline in the middle of playing some music. Switching off and on sorted it out but I would prefer the problem not to occur.

This worked. Hopefully it’s not a regular activity. Should be able to rejoin the environment when it’s requested through the app or at worse by pressing a button. 

Just had the same issue happen 4 times in the space of a week since taking delivery. I feel this isn't the way it should be working. A soft restart every time it goes in offline mode? Even switching to Bluetooth mode, my phones can't find the Move. This needs a deeper look or I have a detective unit?

Same issue here. This is dumb though. 2nd time it’s happened. Might need a software update, Sonos. These are too expensive to not work correctly. This is my 5th speaker.
Thanks, I had the same problem and turning it off and on fixed it.
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