I have Spectrum and Eero mesh. I have rebooted Move, reinstalled Move, reinstalled Sonos app. I am at my wits end with no Move showing in my app.
Answered
Sonos Move not showing in app system
Best answer by Jamie A
Hi
I can see you have two households registered to your email address, one has the Move and the other doesn’t. Is your Spectrum router running in Bridge mode? Is it possible that the Move is connecting to the Spectrum router while the rest of your system is on the Eero Mesh or are these systems in different locations entirely?
I can see the Move is online, so I would recommend you reach out to our support team as they have the necessary tools to help troubleshoot this issue with you.
I hope this helps!
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+17Hi
I can see you have two households registered to your email address, one has the Move and the other doesn’t. Is your Spectrum router running in Bridge mode? Is it possible that the Move is connecting to the Spectrum router while the rest of your system is on the Eero Mesh or are these systems in different locations entirely?
I can see the Move is online, so I would recommend you reach out to our support team as they have the necessary tools to help troubleshoot this issue with you.
I hope this helps!
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