Sonos Move flashing red battery light

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35 replies

E

I’m experiencing the same flashing red light on a 3-day old Move. Flashing started with the battery >80% and music is still playing through the flashing red light, except temporarily when pulling the diagnostic (1302148988), and battery is at about 77% now as I’m writing this.

J
Userlevel 1

Played the Move off its base for a few hours and then it appeared to go dead early and unexpectedly.  I wanted to keep it outside rather than put it back on the dock so I used a USBC charger to plug it in. When the Move started up the red light flashed and continued flashing even after I removed the USB charger.  Also after a 4 hours or so it only managed about a 25% charge.

 

Here's the diagnostic: 1015112081

Paul A
Userlevel 6
Badge +17

Hi @jharman.

Welcome to the Sonos community and thanks for bringing this to our attention and submitting a diagnostic.

Based on the provided diagnostic, there is a difference between what the internal system of the Sonos Move reading of the battery level vs what the actual battery level is. I would like to recommend removing the Sonos Move off of its charging bay, press and hold the power button for 10-15 seconds and then place it back on its charging bay. Without pressing any buttons, It should power on by itself. Can we check if the red light is still blinking on the Sonos Move? If it does, I suggest contacting our technical support team for a more in-depth troubleshooting step.

Please let us know how it goes. We are always here to help out.

Thanks,

 

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Paul A
Userlevel 6
Badge +17

Hi @jharman.

Thanks for the immediate and detailed response.

Let us observe for some time. Maybe a 24-48 hours observation would be enough. If the issue re-occurs I would recommend contacting our technical support team for a more in-depth troubleshooting step or possible product replacement. Placing it on it’s charging bay and the issue disappears can be concluded that the battery at the time it flashed red was accurate information that the Sonos Move might have low batteries. Let us try to observe the battery life based on this guide about charging Sonos Move which also provides information on how long does a full charge last.

Please let us know how it goes. We are always here to help out.

Thanks,

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J
Userlevel 1

Still having battery related issues. Just pulled the Move off the charger and it showed 50% power. But have been playing it now for about 30m or so and the battery is holding, diminishing only as expected, a few % points.

 

Ran a diagnostic anyway. Here's the output 145818217

Paul A
Userlevel 6
Badge +17

Hi @jharman.

Thanks for the update and immediate response and for submitting a diagnostic.

Based on the provided diagnostic, there was an indication that the Sonos system is failing to read the battery level. It may be a clear indication of a fault.  I would recommend contacting our technical support team for a more in-depth troubleshooting step or possible product replacement. 

Please let us know how it goes. We are always here to help out.

Thanks,

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P

The same for me, report: 716780914

according to the app move is 100% charged

B

Hi

I am having the red flashing light issue, have tried the steps 1-5 above but doesn’t resolve the problem.

Have sent a diagnostic report, the number is 1058234471.

Grateful if you would email me advice how to resolve.

 

Thanks

P

I've had a similar issue. Brought my Sonos Move with me on holiday for my hotel room. Operated for a few days on Bluetooth. Unit suddenly stopped playing music one day so I put it on the charger. Charge light started flashing orange on and off. Left it on charger for the day. Came back and it was still flashing. No lights on top at all. Unit now will not reset. Charging light flashes on charger and off charger. Held power button for 30 secs. No change, charging light still flashing. Phones in a ticket to Sonos but they can't do anything until I get home as my hotel has public WiFi only.  Great, no music for the rest of my holiday!  

 

P

Thanks Paul. As I mentioned there is no light on the top, on or off the charger. The battery light has now stopped flashing and the unit is totally unresponsive.  I'll have to wait until after my holiday and call again on WiFi for diagnostic. Thanks. 

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