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sonos move

  • 17 March 2024
  • 5 replies
  • 41 views

Sonos Move is set up with other (wired) Sonos speakers and soundbars in an Alexa group called “downstairs”, controlled by an Echo Dot with a clock.  System used to work flawlessly but lately when I ask Alexa to play music, the Move does not play. It will only play if I ask Alexa to play SiriusXM. If I ask her to play any other music (Amazon, Apple, etc) all the speakers play, EXCEPT for the Move. I’ve performed all the suggestions such as disabling/enabling the sinus skill, logging in/out of both the Sonos and Alexa apps,etc etc. I don’t know what to try next?  And I don’t understand what changed to make it not work anymore. Help?

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Best answer by AjTrek1 17 March 2024, 23:54

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Userlevel 7

@BrightonC

Since it’s S2 and not S1 (which is/was having Alexa problems) I suggest you reproduce the issue and within ten minutes run a diagnostic. Record the reference ID here in your next post. Tomorrow call Sonos Tech support to discuss the findings.

Is this an S1 or S2 system? If it is S1, check the pop-up notice lower on this page.

Idk - how would I know S1 from S2?

Userlevel 7

@BrightonC 

Go to Settings > System > About my system > Sonos OS > look for S1 or S2

It’s S2

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