Sonos Move 1 Setup

I have recently purchased a Sonos Move but cant add it to my system (pair of Era 300s) it wont work. I keep getting a update software message but this causes the app to freeze and i have to delete and reload the app. I simply cant connect the Move speaker to the app. I have tried contacting Sonos but no help is provided with a 100mins wait to have calls answered. Extremely disappointed in the lack of support by Sonos.

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