Roam Won't Turn On... I've tried the "hold the button for 12 sec"

I also just started having this same exact issue.  It has sat on its wireless base since I got it and now it won’t turn on at all.   I only get the orange light while charging. 

Best bet would be to call Sonos Support directly to discuss it. If there’s some sort of hardware failure, there isn’t anything this community can do. 

Same issue for me.  Unit just died for no apparent reason.  Noticed no lights were on when it was on the charging base so tried to turn it on.  No response.  Read a lot of the troubleshooting steps in this forum and none of them resulted in any response.  I did plug it into a 5V/3A PD charger overnight.  When plugged into that charger the orange light on the bottom came on (and stayed lit) so I was hopeful.  But still no response to any power button presses after a night of charging.

Just chatted with support and they said the unit is not salvageable and offered 30% discount on another product.

See lots of other threads on here about similar issues.  Seems like the Roam might have a major flaw.  If that’s the case, it’s disappointing that Sonos is apparently not standing behind this one.  30% discount is not an adequate response.

i was one of the early adopters with getting it shortly after launch, so definitely over 12 months ago and find it great for when I’m in the garage or garden.
 

Just for balance, I’ve had a similar issue where it would not turn on, would not reset. I couldn’t even get lights tk come on when charging. I have tried charging with the Sonos Wireless charger and also the USB. Nothing.

After spending a bit of time on a call to Sonos Technical they are sending me a replacement. I’m sorry that others have not had this experience, but just wanted to add balance for anybody else that finds this on Google (like I did) and to highlight, it’s always worth making the call to CS yourself, despite any negative experiences of others

This is wierd, I've just been away for a week and the Roam (which I've had for about 18 months also) won't turn on. It was working fine before I left. The orange light is indicated as I have tried charging with USB-C but does not respond when I try to turn it on.

Maybe the battery has drained deeply…

You can try the following steps:

Make sure Roam is connected via usb c to power device with at least 10W. Let it charge for some ours…

Try to turn it on or to make a forced restart (golding power button for about 13 seconds. 
Last chace would be a factory reset. 
If nothing is successful reach out for the support team. 

If your Roam device won't turn on even after holding the button for 12 seconds, there may be a few things you can try to troubleshoot the issue:

1. Check the battery level: Make sure the device is charged and the battery is not drained. Try charging the device for a few minutes and then attempt to turn it on again.

2. Reset the device: Sometimes a device reset can fix the issue. Press and hold the button for about 30 seconds to perform a hard reset. Then try turning it on again.

3. Contact customer support: If the above steps don't work, you can contact Roam's customer support for assistance. They may have additional troubleshooting steps or recommend sending in the device for repair or replacement.

Hi,

It’s on it’s way back to the support centre in Poland - did not charge at all. 

Was my favourite Sonos device as well.

@jmkingsbury 

Thx for feedback…

Batteries often are causing problems becaue Sonos depends on the manufacturers quality control. 
But as you can see Sonos support is great and i‘m sure Roam will stay your favorite one. 😉

Just want to add my name to the list of people experiencing dead Roam. For what its worth, mine was portable in name only, was used as a kitchen speaker 90% of the time, sat on the charging base. Seems my better half moved it and put it back on the base upside down leading to power drain and now it’s dead.

My soundfreaq Sound Kick has been left uncharged for a couple of years and fired right up when plugged in, was a fraction of the cost of the Roam. This is undoubtedly a quality control issue that Sonos are hoping to ignore. They should repair/ replace every single one of these IMO.