Roam Stereo Pair issues



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Same issue here, my 2 Sonos Roams are paired, both working and stereo is playing.

Next day the pairing is gone, need to pair them again, sometimes it works , sometimes they won't pair until the next day. After using sonos for a long time (Play-1's, Bar, Sub) very happy with them, this is really disappointing.

What is the fix Sonos?

Perhaps see this other thread including the points about IP address leasing and the devices using a different wireless AP etc; all of which you can perhaps go onto test for yourself within your own network environment…

 

There was a software update yesterday which deals with this some, have you installed that?

Installed the update ….. doesn’t seem to have fixed the issue though. Very frustrating!

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same issue here.  Hope they come up with a fix soon.  It’s easy enough to pair, but the fact that my Moves stay paired with no issue makes this very perplexing and frustrating. Am I far off base thinking one could simply copy/paste the code modules used for pairing in the Move and apply to the Roam?  Confused….

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I don’t understand all these pairing issues with ROAMs as an issue.  They are not intended as a fixed stereo pair, they are meant to walk away with you and ROAM.  If you make a new configuration, you have to go to the app and set it up and it is meant to go back to baseline when the end of the scenario is detected and become a singular ROAM.  Maybe there should be a save and recall configurations function, OK, but there are endless configurations many people may have included breaking the link to use bluetooth in the car or your phone at a party or pairing with friends ROAMs at a party or something.  There is not really a good way to predict in software how anyone really wants to roam around with their ROAMs without decreasing their capability to roam.   Many of these things I am reading seem to be about not wanting to buy other SONOS equipment to satisfy their specific needs or disliking the go back to baseline scenario because they have to go back to the app.  The ROAM seems to have more capability and control for any number of situations and still go back to being a singular roaming around speaker.  These are just my opinions as a SONOS  user.

Just picked up a pair of Roam and my issue is a bit different.  I don't mind so much that they unpaid, though my play 1s never had this issue.  My issue us even when I pair them as stereo, app seems to play as stereo but one of the two will not have sound.  This appears to be random as sometimes it works sometime doesn't.  I end up just playing both and that's more reliable, as stereo pair doesn't always work for me.

 

Bummer as I like how small they are and playing both fills the room very well (though still lacks base).  If I cannot reliably connect both, they are going back...

Getting worse. Now, they pair but only one plays. The other is silent. I have factory reset and reinstalled multiple times and no resolution. I own about every Sonos product and am a huge advocate. As a founder of a software company, I consider Sonos a Gold Standard in quality and customer experience. It’s a new product and I am hopeful fixes will follow. For now, running unpaired I suppose. 

My use case is two Roams in the bathroom, one plugged in and the other on a Sonos charging base so I can pick it up and take it into the shower, then put it back on the base afterward, so both are left always on.

I had the same issues as above when one Roam was allowed to go into standby, or if one was taken away from the other as I did when I got them and was trying them out - which I sort of understand and can definitely live with.

I soon discovered that leaving both powered on and on charge so they don’t go into standby solved the issue - until the past week or so. Now the stereo pair breaks after around an hour of the speakers not playing even when they are both left untouched and powered up, just like they have been for the weeks since I got them on launch day. It’s nothing to do with Bluetooth, using Alexa or any other of the theories above as it happens when the bathroom is unoccupied and the speakers are not touch or interacted with in any way.

I have zero interest in a portable Sonos speaker - I just wanted a waterproof one so I could take it in the shower with me to listen to audiobooks without having to have the volume up loud enough for neighbours to hear through the open window, and bought a pair so I can hear the book when I move out of the shower, and so it sounds better when my wife uses it for music.

The behaviour of losing stereo pair when on standby was a bad enough experience (I couldn’t leave one speaker in the shower except when charging as I had planned to do), but regressing to breaking the pair regardless of what I do pretty much has me regretting buying the Roams - and that as a happy Sonos user of over eight years with 13 other Sonos products.

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Same for me.  I had hoped for a while that a recent update (13.1.1) may have fixed it but again today my Roams went to standby, then show as Offline in the S2 app.  When they show back online they show as individual speakers.  The pairing process is quick but potentially I would have to do it every time I want to use them.

Keeping a portable battery powered speaker on charge all the time is not a solution or even a workaround.  It spoils what is otherwise a great little speaker.  Well the other issue is likely to be the poor battery life.  I thought I was getting 5 days on standby then revised that to 4 and now I think that might be optimistic.  I would be interested to know how Sonos can claim it lasts 10 days on standby.  

So why not submit a diagnostic, and call Sonos about it?

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I also bought a pair of the wireless charges so I could keep the roams charging while playing on the deck and they still seperate pairs. I don't find those chargers work all that well 

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Again, I agree, and I didn’t buy two for the purpose of portability, but rather I was impressed with the size and sound (always a Sonos plus for me) and where I intended to use them.  I even intended to accept “plugged in all the time” if it would work, but tech support told me that would severely diminish the battery life by doing that, so that was a non-starter, and like you say, without sound they eventually sleep, as they should. So, I have seen no movement by Sonos to make a change or even commit to development, other than customer support “opening a ticket” for consideration by the developers, with the caveat, “but there is no guarantee they will act on it” as I was told.  As such, I will returning the second one and accept no stereo for me. (Except in other rooms where I have One’s and One SL’s paired). BUMMER!!!!!

New firmware updated on my two Roams, stereo pairing stil impossble. It was working ca. 6 moths before, now it’s brokem and seems Sonos doesn’t care at all :(

With Sonos support I identified that the problem (only one Roam playing in stereo pair) is linked to my Orange Funbox 6 router (pretty moderm, with Wifi6, actually manufactured by Sagecom), in 5GHz only (it works with 2.4GHz with Orange router and with both frequencies on my other TP-Link router). The Orange Funbox is not supported by Sonos (how convenient for them) but I have to use it as it handles my 600 Mbps fibre Internet provided by Orange. Some recent (last 6 months) FW update by Sonos broke the compatibility with Orange Funbox :(
But at least now I know where to look for the issue.

They not stay stero paired, as it's impossible to pair them in the first place. You can pair them, but only one plays music after this "pairing".

The stereo pairing for Roams used to work for me a couple months ago, seem like Sonos "improved" the firmware in the meantime.

This is the case of over ambitious project (do everything) crippled by hardware savings (why just one button with several use functions - I had to print and glue to my speaker short manual how to turn on the BT, go to sleep, shut off). The designer assumed the software will work flawlessly and all will happen automatically, the device will always guess the user needs. But the flawed overly complex software is not cooperating :(

So I decided for old phone and two BT speakers- it works all the time, no issues, no tinkering, no firmware updates, no decoding of blinking LEDs, no repairing. Simple and works.

It even allows me to listen in stereo in hotels, where Sonos refuses to connect to WiFi at all, so stereo pairing was never possible.

The sound of Sonos is great, but to get it I spend more time tinkering vs. listening. Beautiful product destroyed by poor software quality control.

Initially I was impressed by Sonos sound, especially in stereo. Now the stereo pairing capability is broken, and the product is useless.

Same issue here, my 2 Sonos Roams are paired, both working and stereo is playing.

Next day the pairing is gone, need to pair them again, sometimes it works , sometimes they won't pair until the next day. After using sonos for a long time (Play-1's, Bar, Sub) very happy with them, this is really disappointing.

What is the fix Sonos?

Add mine to the chorus of voices Sonos apparently doesn’t care to listen to with regards to problems stereo pairing two Roams.

It’s not even something I want them to do very often. Typically, they just sit in different parts of the home. But we’re leaving on a road trip, so I thought I’d pair them as stereo and take them as a mini-system on the road for two weeks of travel. That’s not going to happen.

The two don’t even stay paired for longer than a few moments. Tried it on an Android device as well as an iOS device, to see if it might by software related. Fails on both Android and iOS within moments after initially announcing success in pairing two speakers, quickly reverting to playing music only through one speaker (the one, incidentally, it plays the chime through in the pairing process).

Pairing two speakers as a stereo pair is something Ultimate Ears had down *years* ago. Very disappointing that it clearly doesn’t work well, if at all, on Sonos, given the considerable premium one pays.

WTF Sonos? Just got mine today, and setup stereo pair, sound great. Stopped the music for a few hours, and when I play via Spotify or anything, Only the right speaker (primary) plays sound (altho the left will control the music, they still show as paired). This is a similar problem that the Move had last year with Air Play, taking a few minutes to play in stereo. Do you test your products anymore?

Same issue losing the stereo pair. (two roams) Raised a ticket with sonos support, casenumber 02829603 (last april!). No reply and never got solved. Another complaint, ability to use the roams as satellites (for example with a beam and/or an ARC). Never got an answer on that one. Although these speakers are not cheap at all, you can only use them as a expensive BT speaker (and for that there are much cheaper options). Not satisfied at all.

A 0.

I bought a couple of Sonos Roams to use outside in our patio, under cover, but next to the pool. I experienced some strange behaviour, similar to what was previously mentioned in the thread, like the stereo pair splitting and only one speaker playing in a pair.

 I spoke to Sonos support and potential issues included:

  • each speaker connected to a different satellite in our mesh network. Make sure they’re on the same satellite. This seems to be the biggest issue, and it’s mostly related to AirPlay2.
  • one speaker connects at 4.4GHz, the other at 5Ghz (although it sometimes works, but intermittently)
  • Network settings supporting 20Mhz/40Mhz coexistence

It was also confirmed that stereo pairing won’t be retained once powered down. This is a potential deal breaker for me. I got them for their wifi and weather resistant capabilities (it’s right next to the pool), but it also needs to be user friendly. As I’m planning to store them away after use in any case, I might as well get two HomePod minis and be a bit more pedantic about keeping them safe. It’s not in direct sun and potential rain.

WTF Sonos? Just got mine today, and setup stereo pair, sound great. Stopped the music for a few hours, and when I play via Spotify or anything, Only the right speaker (primary) plays sound (altho the left will control the music, they still show as paired). This is a similar problem that the Move had last year with Air Play, taking a few minutes to play in stereo. Do you test your products anymore?

Called support, and they had me power cycle my router to see if it was a UPnP discovery error, and they seem to work better now. (altho, the support technician was also confused about the need to re-pair to stereo after power cycling the Roams, lol)

It might be time to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

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Same issue for me.

I removed bluetooth pairing from my phone, disabled the battery saver option, checked my unifi dream machine log and my roam get great DB, tried to change 2.4 channel. Nothing helps so far, unfortunately sonos have an issue here. Roam isn't a speaker you can set up in stereo pair and forget about it. Seeing this thread is 9 months old with no resolution makes me think there won't be one. Very bad as it's misleading advertising 

There was a software update yesterday which deals with this some, have you installed that?

The sad thing is that it worked previously, they broke something in one of the updates and now they just ignore us.

Overcomplicated product, this happens quite often with the development teams overwhelmed by their own creation.

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The sad thing is that it worked previously, they broke something in one of the updates and now they just ignore us.

Overcomplicated product, this happens quite often with the development teams overwhelmed by their own creation.

I didn’t know this option was working before, if you go to Sonos site you can’t miss the fact that the Sonos Roam is a lead product for them and they do advertise the stereo pairing option, let’s hope some day they will decide to deliver.