I have contacted Sonos 4 times now as not received my UPS shipping label via my email always say resending but getting frustrated now as still nothing speaker packed and ready to go as faulty promised a new one when they get the old one back not sure what to do now
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Hi
Welcome to the Sonos Community!
Sorry to hear of the issue you’ve had in trying to get a UPS shipping label! This is to let you know we flagged your case and it has now been escalated to our Returns team - they will reply as soon as they can, but please allow them 3-5 business days to do so.
I hope this helps.
Thank you we will see I hope so as my speaker is sat here and I miss having it on
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