Hey there,
I bought a New Open Box Sonos Roam from Best Buy and it sounds like it’s playing with a pillow over it. Very muffled sounds. Any idea what could be wrong?
So far I’ve only tried it on Bluetooth
Best answer by chadmac81
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new Sonos Roam sounds muffled
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I’d have thought Best Buy would be doing a better job of checking that….perhaps I’ve just been lucky so far.
Issue resolved: it’s a faulty product.
Or, contact Best Buy. I’ve never had an issue with many open box purchases, including Sonos Subs, but that doesn’t mean it’s not possible….
We could speculate, but it might be better to generate a diagnostics report and contact Sonos support. They can check more real data than anyone on these forums.
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