Surely this is not to be expected? My Move will no longer charge. Anyone else?
Best answer by Jamie A
View originalSurely this is not to be expected? My Move will no longer charge. Anyone else?
Best answer by Jamie A
View originalHey
We have created a ticket and one of our colleagues will reach out to you shortly on the email you got registered in our Community.
Hi
This isn’t what we expect from the Move charger and as the other users in this thread have suggested, reaching out to support to discuss with them is the best solution here.
From what I understood in the thread, you were going to contact support today, but if it’s okay with you, I can have our team reach out to you via the email you have registered with on our community. Please let me know which option you’d prefer to proceed with.
Thanks to everyone in this thread for their input and I hope this helps!
Sonos were great. They escalated this and replaced it.
The second photo isn’t of the device that plugs into the wall? From what I see, it’s where the speaker sits in the mount? What I’m asking about is the device that provides electricity to that cable and stand. In particular, the voltage and amperage of that wall plug, but a picture of it would be great.
And I’m still curious about what Sonos said when you called in.
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