Can’t connect New Roam SL to App

I got a new Roam SL and it won’t connect to the app. App says Roam can’t be added with this phone and to try another device. I’ve tried multiple phones with same result. I returned the Roam and got a new one but it has the same problem. I tried connecting using my iPad which had old version of the app, but the app said I had to upgrade to new version of app in order to add a new device. Very frustrating!  I assume the problem is with the new app. When will this be resolved?

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