I did the same thing as you, but when I take Move 2 out of the house and take it to work, I return home and the same problems come back, this is crazy… I can't enjoy full control of my speakers (ARC , Sub gen 3, a pair of sonos one )when sonos move 2 connects to my system.

With the new update of the Sonos app I can't save new songs in my lists that I already had created, I can't create new lists either, does anyone have a solution?

OK; I’ll chime in.  I received the Move 2 as a gift. Tried to use the app to add it.  It initially saw the product, and it did get as far as to connect to my wifi (I can see it as a detected device on my router).  But then the app lost connectivity, and it can no longer see the product.  Is everyone else just returning these devices?

Problem solved:  Sonos speakers without power cords (such as the Sonos Move 2) can not register to your system wirelessly.  The need a wired connection in order toregister.

Solution: Purchase a $40 “Ethernet to USB-C” converter/adapter from Sonos. Plug the USB-C connector into USB-C port in the Move 2 and plug the Ethernet connector into your modem.  The speaker will register to your system and create a network on which all of your Sonos products will communicate.  Then disconnect the adapter.  Your Move 2 is now registered to your system and should work fine.  You may or may not have to follow this procedure with each new Move 2 speaker you want to install.  Good luck and enjoy!

StephenBeck

Stephen, thanks.   For me, just a factory reset of the device worked.