Telephone support is Unacceptable

Sonos employees are marked as such. MikeV is just another user, albeit one of advanced skills and knowledge.

Lol, so he's getting thumbs up for misinforming people?

Lol, so he's getting thumbs up for misinforming people?

In what way did he misinform people?

When I called Sonos and offered my feedback, I wasn't redirected to these boards, I was told they would relay the information to the developers. Unless he has some inside information, it would seem that feedback can be given to their telephone support staff.

When I called Sonos and offered my feedback, I wasn't redirected to these boards, I was told they would relay the information to the developers. Unless he has some inside information, it would seem that feedback can be given to their telephone support staff.

Hi FTT,

Our phone technicians can accept feature requests and send them along in much the same way that our Twitter, Facebook, and Community teams can. We can't comment on possible future products or features though, as a company policy. You'll get the same answer from all teams. Most of the features in the Sonos app came from customer feedback and suggestions, but we can't implement everything.

If you're looking for immediate support, our Twitter and Facebook teams are 24/7. The community is a great place to have a conversation with other users as well as Sonos staff, but it is not as immediate. There are also limits to the troubleshooting that can be done on the community or on Twitter and Facebook. Our phone teams are able to takie the time to dive deep into an issue as they have more tools at their disposal, such as remote desktop.

If you have a specific feature you'd like to see, I'll gladly send along a feature request for you.

Thanks, Jeff! I was just clarifying exactly what you said for MikeV and jgatie!

No worries, I've addressed my concerns in other posts.

Agreed. I've been trying to get Sonos to address a basic flaw in their app for years, and with no luck. Customer satisfaction is not their goal.Care to share the benefit of your wisdom by telling us what that basic flaw is? We could join the campaign to fix it.

Agreed. I've been trying to get Sonos to address a basic flaw in their app for years, and with no luck. Customer satisfaction is not their goal.Care to share the benefit of your wisdom by telling us what that basic flaw is? We could join the campaign to fix it.

Lol, I'm being trolled on a Sonos board. John B, responding to all my posts. Kind of sad, bro. I'm sure you know the what my suggestions are, since you're going around responding to them all.

When someone says they call the CEO of a company because of what they perceive as a flaw because a certain service doesn't have a Play All listing..... you will start getting people consistently going huh? what are you doing?

Agreed. I've been trying to get Sonos to address a basic flaw in their app for years, and with no luck. Customer satisfaction is not their goal.Care to share the benefit of your wisdom by telling us what that basic flaw is? We could join the campaign to fix it.

Lol, I'm being trolled on a Sonos board. John B, responding to all my posts. Kind of sad, bro. I'm sure you know the what my suggestions are, since you're going around responding to them all.You seem to have a strange aversion to members of the community commenting on a community forum. I had assumed a basic flaw in the app would be something more significant than the trivial issues in your other posts.