Enthusiast I

Sonos Company Ethicacy, Morality and Integrity Core Values?

132 replies
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In the aftermath of the CR100 debacle it may be helpful to discuss the direction and methods taken by Sonos management to achieve their end goal of retiring the CR100 by force and the impact on and perception of customers future buying decisions

They still have not made it clear in any believable way why they forced this issue which leaves many people puzzled and angry at the rendering useless of their legally owned equipment.

Personally , this is a first for me . I have never owned a product previously that I have bought that has been rendered useless by the creators period,. Far less easy to swallow is the subterfuge of the battery non issue to cover an ulterior motive. This makes the company Sonos look untrustworthy at best . If you have a reason for doing this , spit it out and let people know. I believe that I, as the purchaser gets to decide when it is time to retire my own possession. I have a belief that quality equipment that was sold as a quality product to prospective buyers should be subject to end of life decision only by the buyer and no one else.

I struggle with the management decisions taken that force me to re-evaluate my investment in their goods within my home.
Prior to the CR100 execution , I viewed my home audio system as an asset to my home , something that simply worked and worked well with minimal intervention required from me which is pretty much what I expect from audio equipment . Now I view the lifespan of this investment as something which looks like is beyond my control even if the equipment is still functioning regardless of my desire to maintain that .

The support aspect of this situation where Sonos staff went into hiding and avoided direct questions from concerned customers has to go down as a low point in any companies record in dealing with their best ambassadors.

These are just a few points that caused me to raise this topic for discussion regarding the ethicacy and morality and integrity of the current Sonos operation...any one of the the issues I have listed above would make Sonos or any other company ineligible for consideration for future investment either in business or in domestic life for this individual.

What do others think....? Please keep the thread social.

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Smilja

[...] Now, English is my first language, and I think I have a pretty good grasp of it, and to my mind, I see NOTHING there that suggests or outright states that END USERS of apps coming down TO their devices FROM the app store, have to running iOS11... - what it does plainly state, TO DEVELOPERS is that app DEVELOPERS must BUILD their apps and submit them TO the appstore with the iOS11 DEV KIT...

That's what I call an excellent example of using semiotics.

1: "for your safety and at the risk of fire" I call BS on that
2:"due to the aging CPU that is failing" So all my ZP100's using the exact same CPU is also failing?

these were LIES......
if you have children, how would you describe this?

I would describe this as becoming entangled in contradictions. No more, no less.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

A

Amgwanagitbuti

As of July Apple is going to render ALL devices not running iOS 11 useless, including said iPod Touch.Do you have a link for this? Thanks.

Paul Gordon

Enthusiast II

It sits there, offline, always charging, with enough music on it to be left in repeat-shuffle mode that I can go weeks without hearing the same song twice, and short of hardware failure of the device, nothing than anyone does or tries to do can affect that functionality...

If you are fine with just that functionality, I agree you will see many years from it. Or not. My classic iPod crashed a year ago, HDD failure, so there is that.

But these days I don't buy new music, now that I find Apple Music serving all those needs. And also allowing offline storage for playing it in the car or on travels. Fortunately I have a handed down to me iPhone 5s that serves for just this application, but the iPod touch from 2011 will not.

Indeed, and everyone's circumstance will be different... I understand your preference is the apple music service, and that's not available to you on your old touch... - but I still make the point, that had you any offline music in your possession, you *could* load it onto that touch, and still have some music playing use out of it. I'm lucky I guess that I was a prolific CD purchaser throughout the 80's & 90's, and I have long since ripped all of them to MP3s on my NAS drive, - same goes for SWMBO's CD collection too. Latterly, after CD purchasing became old-school, I did switch to purchasing music online for download, but I always made certain to make sure I bought DRM-free MP3, so it would be compatible with all my music playing devices. These days of course, most of my music consumption is streaming, but I still have access to my large NAS library of tens of thousands of tracks, including all the "best" (IMO!) music of the last 40 years, which frankly is all I need/want to be satisfied... there seems to be VERY little indeed new material coming out that I'd consider worth buying...

the government in Norway has recently mandated the complete switch off of all FM radio in favour of DAB, so my in-car radio is similarly bricked, and again, it's going to be one of my old ipods or iPhones to the rescue, filled up with classic tunes from my own library...

SAVE THE CR100!!

T

TJRL

Renowned Enthusiast II

If the latter, was Sonos morally right not to give the real reason?

Even if the answer to the above is no, morally they were not right, what next? If I needed another play 1, I would still buy one. Wouldn't you?

Although I still think that this community software sucks and the old forum was a much better place for everyone including noob users...

WHAT HAPPEND TO MY POST?

Surely it was not "moderated" ?? It was a lot longer and more thought through that single sentence quoted above!!

7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.

S

Sononos_fan

Enthusiast II

Now if my two Connect Amps were to ever be bricked in the coming years by Sonos.......

Interesting take on the controller in regards to the little progress in your point of view.

In one of your other posts in this thread you say you bought Sonos with an expected 5-10 year life span. If they brick your Amps but you got your 5-10 years use would you still be upset? Or Are you making a distinction between bricking and the units failing on their own?

Smilja

As of July Apple is going to render ALL devices not running iOS 11 useless, including said iPod Touch.Do you have a link for this? Thanks.

With not getting updated any longer the apps will effectively become obsolete, don't you think? Each time you'll try to run them, you'll probably be prompted to update in order to continue.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

K

Kumar

In one of your other posts in this thread you say you bought Sonos with an expected 5-10 year life span. If they brick your Amps but you got your 5-10 years use would you still be upset? Or Are you making a distinction between bricking and the units failing on their own?

The latter; I can live with hardware not lasting for more than 10 years, but not with the bricking of a functional Connect Amp. The former is an act beyond Sonos control and a 10 year life at the price point seems fair with anything more a bonus. I am also OK with Sonos not offering the Trueplay feature for the Connect Amp, while doing so for existing play 1 units.

@TJRL: I noticed that your post went missing about the time I replied to it and I had nothing to do with it:-). Wouldn't have happened on the old forum!

stevecomp3

Enthusiast II

In one of your other posts in this thread you say you bought Sonos with an expected 5-10 year life span. If they brick your Amps but you got your 5-10 years use would you still be upset? Or Are you making a distinction between bricking and the units failing on their own?

The latter; I can live with hardware not lasting for more than 10 years, but not with the bricking of a functional Connect Amp. The former is an act beyond Sonos control and a 10 year life at the price point seems fair with anything more a bonus. I am also OK with Sonos not offering the Trueplay feature for the Connect Amp, while doing so for existing play 1 units.

@TJRL: I noticed that your post went missing about the time I replied to it and I had nothing to do with it:-). Wouldn't have happened on the old forum!

Kumar,
2 big differences in how we apparently think here.
I do not purchase consumer electronics or any household appliance with the acceptance that I should be happy with 5-10 years of use. I will maintain and take care of the product assuming it will die 1 of 2 ways, either it fails due to poor manufacturing, or I will kill it.
the industry knows how to build everything to last, if they only wanted to.
Will I accept an assumed "lifespan", sure, on some types of items, but they need to be lower cost and considered disposable.

Allowing any company to be the decision maker on exactly when an item is to be killed off is a new thing, brought on mostly by the "software" needs of these items. I believe they need to update things to fix issues and keep them running, and when an appropriate amount of time (this is what all industries need to sort out) takes place they should be able to "stop maintaining" that unit BUT they should not be allowed to kill it off without some sort of options for the users to keep it workable. ... if only the car companies could have had that power back 50 years ago, they would have been dancing....

in the end I have only repeated that Sonos should have allowed for a Legacy fork in the road,

(8) CR100, (2) CR200, (2) ZP80, (6) ZP100, (2) Play5, (1) Play1 paid for and maintained with my own money, No one has the right to tell me I need to throw it away!

K

Kumar

2 big differences in how we apparently think here.
I do not purchase consumer electronics or any household appliance with the acceptance that I should be happy with 5-10 years of use. I will maintain and take care of the product assuming it will die 1 of 2 ways, either it fails due to poor manufacturing, or I will kill it.

in the end I have only repeated that Sonos should have allowed for a Legacy fork in the road,

The problem is exactly that - comparatively poor manufacturing/component quality is what comes in the way of multi decade lifespans for almost every product made today at the mass market price points. Although I meant closer to 10 when I said 5-10 years, that is based on experience with the average product life today; and as I posted, I also would be very disappointed if a working product like a Connect Amp is bricked after ten years. That said, over a use of ten years the consequent daily cost of the Connect Amp in terms of investment, about 12 cents a day, is acceptable to me. For a similar expected life, the play 1 units are also good deals which is why I have four of them; my two Connect Amps were bought before the 1 units were introduced.

To the second point that is well taken, my only submission is that not so allowing a legacy fork does not make Sonos a company with no ethics, morality or integrity; it is a stretch, to conclude that from just this decision, given the current prevailing philosophy of products made and sold everywhere, not just in home audio.

A

Amgwanagitbuti

As of July Apple is going to render ALL devices not running iOS 11 useless, including said iPod Touch.Do you have a link for this? Thanks.

With not getting updated any longer the apps will effectively become obsolete, don't you think? Each time you'll try to run them, you'll probably be prompted to update in order to continue.I have a phone running iOS 10.33 because 11 offers nothing compelling (aside from security patches). I highly doubt that my existing apps will be neutered this July just because I haven't updated to iOS 11. Or do you have some inside knowledge about their API timeline plans? ;)

Anyway, Apple is one of the more heavy-handed companies in regards to OS upgrades but even it has enough foresight to support at least a previous version as well the current one.

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