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Contributor I
August 19, 2017

Privacy statement concern

  • August 19, 2017
  • 82 replies
  • 4559 views
Am I the only one that finds the new privacy statement disturbing? I cannot recall ever being told when I bought my seven products over a period of time that Sonos had the right to threaten disabling my property if I didn't pass over personal information. Does anyone in the UK know if, by law, they can blackmail consumers in this way, post-purchase?
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    82 replies

    jgatie
    August 19, 2017
    All Sonos systems are already registered to your accounton initial setup. It's how they get diagnostics, geolocate service availability, and how you post to this forum. If the Sonos goons weren't pounding on your door in the past, I doubt they will in the future.
    jimderyAuthor
    Contributor I
    August 19, 2017
    Melvimbe - Interesting point about ownership. Spot on I own the hardware but do you where does the law stand regarding the embedded software at the time of purchase or any upgrades? Surely there should be a reasonable assumption on the part of the consumer that the basic functionality provided "out of the box" would remain available (on the the same basis as at the time of original purchase) regardless? I recognise that additional and third party services would be a separate issue. And yes, I do know that I have given up some info already and will end up having to provide whatever they ask for but, as I said in an earlier post, it is a matter of principle.
    Smilja
    August 19, 2017
    @jimdery, I don't think you'll have to worry about, but if you are concerned get in touch with the Sonos Support on Twitter.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    August 19, 2017
    I believe that @jgatie is correct, and that in fact you will not have to provide any further information and there isn't the remotest possibility of anybody's speakers being disabled. IMO this is a complete non-problem
    Max P
    Sonos Employee
    August 21, 2017
    Hello, Everyone.

    We understand that you, of course, have questions about this topic, so we’d like to shine some light on it.

    Sonos collects your registration information, location data, as well as usage data; for instance, performance and activity information.

    Sonos uses the data we collect for the following purposes:
    • Product Improvement
    • Future Product Development
    • Customer Support
    • Security, Safety, and Dispute Resolution
    • Product Performance Analysis

    Also, we have a blog post about Sonos Privacy Statement.

    If you have any further questions please feel free to reach out.
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    jimderyAuthor
    Contributor I
    August 21, 2017
    Didn't ANSWER THE EARLIER QUESTION...I'd like to hear it direct from Sonos - will existing users be REQUIRED to provide additional information if it is not already lodged with Sonos OR ELSE Sonos will disable your products? To which I add why do you need location data?
    August 21, 2017
    If you require an answer from Sonos perhaps you should contact Sonos directly rather than post on the community forum. It appears nobody shares your concern.
    Stuart_W
    World-Class Superstar
    August 21, 2017
    Location data is required because music services are available by country/territory
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    jimderyAuthor
    Contributor I
    August 21, 2017
    Yes, of course, got that....so location will only be needed down to Country not zip/postcode?
    Max P
    Sonos Employee
    August 21, 2017
    Didn't ANSWER THE EARLIER QUESTION...I'd like to hear it direct from Sonos - will existing users be REQUIRED to provide additional information if it is not already lodged with Sonos OR ELSE Sonos will disable your products? To which I add why do you need location data?

    No, Sonos will not disable your products. In short, the new privacy statement is the same as the old statement. What changed is the additional data usage option that is optional.
    So are the Voice and Trueplay options.

    Yes, of course, got that....so location will only be needed down to Country not zip/postcode?

    Like Stuart mentioned, the country is required to show the available music services. The zip/postcode is for TuneIn Radio allowing it to show the local Internet Radio stations near you.
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