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Youtube Music - "Unable to Browse Music"

  • 7 June 2022
  • 2 replies
  • 49 views

I have a single album, about 30 songs that I uploaded on YouTube Music. When I navigate through the Sonos app, it says "Unable to Browse Music"

I have removed YT Music several times and re-auth’d but nothing helps. 

All other Uploaded Albums work fine. The album works fine in the YT app, just not through Sonos.

 

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Best answer by James L. 8 June 2022, 09:49

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Hi @rselover,

 

Are you still experiencing this issue?

If so, make sure you’re not using a “Brand account” as they do not work on Sonos. When prompted, make sure to select your account and not the brand account.

If you’re still experiencing this issue after ensuring you’re using the main account, please contact our customer care team via phone or live chat for some live troubleshooting.

What’s a Brand Account?

This works for all my other albums, just not one in particular. I’ve disconnected and re-authed several times.