I recently uninstalled and re-installed the Sono desktop controller - the reason being is that the displayed playlist did not reflec the playlist I have setup in iTunes. Specifically I now have under imported playlists, 11 (eleven) instances of a playlist called “downloaded”. There is no such playlist setup in iTunes! The contents of these playlist include non-playable songs (“Unable to play, the saher does not exists”) Its is pointing to an old share which is no longer in use.
Is there anything I can do to solve this annoying problem?
Best answer by Corry P
Are you still having this problem? If so, I recommend you get in touch with our technical support team so they can remotely connect to your computer and fix this for you.
If you want to take care of it yourself, you need to find a file in your music folder on your computer called "iTunes Music Library.xml" or “iTunes Library.xml” and rename it to have “.backup” at the end, then ask Sonos to update it’s music library.
When Apple changed from iTunes to the new Music app, they changed they way they save playlists too (no longer using this file). This resulted in Sonos being unable to import playlists. Now, the Sonos app reads Apple Music playlists and saves them in the file named above, so that when the speakers access the folder, they find the file and import playlists. Deleting or renaming the file forces the Sonos app to re-read the AM playlists and write them to a new copy of the file. As Apple Music no longer updates this file, yours might be out-of-date.
Please check Apple Music on your computer after making this change to make sure nothing has gone wrong with your playlists - if it has, undo the renaming of the file and get in touch with our technical support team.
I hope this helps.