Question

Unable to play Pandora access is denied.

  • 5 February 2021
  • 5 replies
  • 251 views

Every day I am receiving the Sonos App errror message on my iPhone of “Unable to play Pandora access is denied”.  Each day I have to re-athorize my Pandora account to correct this issue.  Can SONOS please tell me why I have to re-authorize every day, this is such a hassle.


5 replies

Userlevel 5
Badge +14

Hi @msppiper.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

I’m not so sure why your pandora account keeps on disconnecting in the system.

But what you can try is to remove and add back the pandora subscription in Sonos app then try to reauthorize it again.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Just adding that I’m having the same issue, past several days. Having to reauthorize Pandora once or twice a day.

Userlevel 5
Badge +14

Hi @Matt Sound.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

I’ll be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again

Let us know if it works. If you need help with any other information, please be sure to let us know.

I am having the same problem on computer and iPhone. It is not reasonable to constantly have to restart, refresh, reboot and reauthorize this app! What is Sonos doing to fix this issue? This is not a user friendly product.

Userlevel 5
Badge +14

Hi @goeatwhatever.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

That's odd that both devices are not working properly, I would suggest checking this article about Wifi interference since multiple devices are currently affected.

Let us know if it works. If you need help with any other information, please be sure to let us know.

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