I'm attempting to add my iTunes library to Sonos using my Mac. (Following instructions here: https://support.sonos.com/s/article/257 However, it seems like I've run into a snag stemming from how MacOS / iTunes manage the iTunes library and corresponding files.
A little about my setup.
- audio files stored on an external drive.
- i have ~12,400 items in my iTunes library
- iTunes Music Library.xml and Music Library files are stored on the drive on which MacOS / iTunes runs
Regardless of what import method I use (letting Sonos detect the library, or manually pointing to a location) nothing really gets imported / indexed. What's odd is that Sonos seems to spend a large amount of time running the index but nothing is available via the app once it's complete.
(Auto-Detect) My Music Method - Sonos imports playlists, but no audio is playable. Additionally, the playlist entries are all duplicated. The automatic indexing seems to run for quite some time but nothing ever becomes available to the app.
(Manual) Another Folder or Drive - Nothing is imported and it seems like nothing corresponding to the library is detected.
As a test for each scenario I dropped some audio files into the "Music" folder that corresponds with the default file paths for iTunes, and Sonos will detect that music almost instantly (when I run the update music library command) . If I copy the Library files into the same place as which my audio files exist, nothing is detected by Sonos.
Does anyone have any thoughts or guidance on how to proceed? I know that I could move all my audio files back to my primary drive / device and update the Library files accordingly, but it would likely be my last option to do so.
I'm also posting this to the Sonos SubReddit in case someone runs across this over there.
Best answer by John G
After you can test the re-booting and a test file on your desktop I would recommend you follow up with a new diagnostic report number to our phone agents with your case number.