My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.
Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.
Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!
If anyone can offer any assistance I would be very grateful. Thanks in advance!
Best answer by Ken_Griffiths
Happened again. Playing fine on two groups. Tried to change station. App reports unable to change to BBC world service. Close and open app. No change. BBC radio 2 playing and 6 music on another group. Same issue. Can’t change station on other groups. go to settings. Click reauthrorize and all fine again. No other change needed.
Before trying reauthorize I tried tune in. No issues at all despite not being used for weeks. No authrorize problem there or on Apple or Spotify.
alarms moved to tune in away from Sonos radio for bow. Contemplating moving all favourites to tune in. It worked for years without a glitch.
can anyone shed any light before I make move back to TuneIn?
I would suggest that when you encounter the issues mentioned, you perhaps submit a system diagnostic report and post any references back to this thread. Then when you have gathered some data, to contact Sonos Customer Care via this LINK and ask them to take a closer look at your setup and issues.
I’m currently subscribed to Sonos Radio HD and so cannot assist, but have not had anything similar and had some stations playing for many hours some days without a problem, but this might be system, or even region related. The diagnostics will hopefully help to get the issue resolved.