I recently got a new Mac and it’s running Catalina OS (10.15.6). I migrated all of my files over to the new mac and, at first, I was able to add my music library to Sonos but then all of a sudden my music stopped and the library had disappeared. I tried to add the library again and I chose the “My Music folder” icon under “Music Library Settings” and I got the error “Sonos was unable to add the music folder. The computer “blah-blah” cannot be found.” So then I went back and picked the “another folder connected to my computer” icon and I chose the main music folder in User. Sonos will act like it’s working and will even say that my music is being added and it will show that it is indexing the library but then it just goes away….disappears….poof. So then I go back and try to add that folder again and it will say it can’t be found. omg….sooooo frustrating.
Please please please help. I have a hunch it’s this new OS -- it no longer supports 32-bit applications. If that is the case please let me know if you are updating the Sonos app. The Sonos app on my computer and my phone are both up to date. My Mac name is the same as my old computer and I think the folder name where my music is located has stayed the same.
I have 6- Play 1’s.
Thanks in advance for your help!
Best answer by zilnagrom
Thanks for the speedy reply. I actually fixed the problem last night and would like to share the fix should other users have the same problem.
When I set up my new computer I migrated my files from an older Mac so my music was still in my iTunes folder. I think that might have confused the OS since the app is no longer “iTunes” and is simply “Music”. So I did a little research and changed where my music files are stored. It transferred all of my music files to my “Music” folder. Once it did that it asked if I would like to match the previous configuration that I had (ie: organize the songs and artists with the albums, etc) so I chose “yes” and, voila -- everything is just like I had it but in a different location. Then I went to add my music library to my Sonos and I chose the “My Music” icon and it updated/indexed my Music Library and all is good. Please note: I had to delete the Sonos app from my iPhone and re-install it and “connect to an existing system” before my phone app would recognize the new location. So I am up and running and it’s all good.
Like I said, maybe this will help others who are having the same issue. Here’s the link that explains it:
Thanks again for your help. I hope this info will help you should you come across the same issue with someone else.