apple music not reauthenticating

  • 13 May 2022
  • 1 reply

Today is Thursday May 12: 

as of 4 days ago when I was waking up to one of my alarms I noticed just the annoying chime (which usually indicates something isn’t connected correctly or loss of communication). Well by Wednesday I was trying to fix it and every time I tried to reauthorize my Apple Music account an error pooped every time “saying one or more of your Sonos products needs updating before “this can be done”. I was in the beta community but I left thinking that may be the issue. Called Sonos and got some help he said I had to wait 3-4 days for the beta community ends my account. Will update in 3 days. But I’m pretty sure this is a Sonos issue. They just had some major issues with their online website, and billing platforms, and some upgrades to their controllers. 


Best answer by Sotiris C. 18 May 2022, 11:50

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Userlevel 3
Badge +5

Hello @WomackPhD, I had a look on your account and it now shows as a non-beta account.

Let us know if you are still experiencing issues, or if everything is resolved.