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Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.

  • 11 March 2022
  • 8 replies
  • 980 views

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). 

Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. 

And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is why I got Move, btw.  I was counting on having to use BlueTooth for half the things the app wouldn’t be able to handle based on previous Sonos experiences.

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Best answer by UKMedia 11 March 2022, 14:52

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8 replies

Userlevel 7
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Best thing is to submit a diagnostic and post the number in this thread or even better contact Sonos support, as they have more tools available to them.

If you continue to want help from the forum, then can you supply more information around:

  • What type of device are you using to control Sonos?
  • Have you booted your router recently?
  • Can you try adding a free Spotify account to test?

Remember, this is a user forum where members try to hep others:

‘And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no. ‘

We don’t have scripts but we do stay polite and will do our best to help. :smiley:

Userlevel 7
Badge +22

Its not a “brand account” is it? They are not supported. https://support.sonos.com/s/article/3259?language=en_US

 

Just found out free account does not support access to youtube music, can access only music uploaded to your youtube music account, you would need a premium account

I have YouTube premium and cannot browse YouTube music on my s1 or s2 systems. Spotify and Apple Music work fine. Irritating. 

I have YouTube premium and cannot browse YouTube music on my s1 or s2 systems. Spotify and Apple Music work fine. Irritating. 

Maybe try reauthorising the service in the Sonos App ‘Settings/Services & Voice’ and see if that fixes the issue for you.

All of my music history and playlists are under my brand account...this is so ridiculous. Support told me to buy an iPhone if I want it to work. SOL if you’re on Android! Thanks Sonos...

That would be odd. The device running the controller is merely a remote control that contacts the actual system running on the Sonos device. It should make zero difference. 

But since you mention a “brand account”, please note the post made by @controlav above, and the link that was provided. 

On IPad : 
Activate Airplay in YouTube Music then select Sonos speakers. Your YouTube Music app will be connected to your Sonos system as you play your music. Works perfectly well. No need to manage libraries etc.

Please note that I have a free YouTube Music account.
Hope this helps.

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