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Z4roadster
Contributor I
December 17, 2023
Answered

wifi connection

Sonos will not connect to my WiFi. Also not recognizing my IPhone. I have done everything possible. Factory reset, deleting app many times. Restarting router. Nothing happening. Sonos is powered on. 
New router working. Installed by provider. What am I missing here! 

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Corry P
Corry PAnswer
Sonos Staff
December 21, 2023

Hi @Z4roadster 

Welcome to the Sonos Community!

Sorry to hear of the problems you’ve been having. It can often help to set things up while one speaker is connected to the router with an ethernet cable, which can be removed once setup is completed and the WiFi credentials have been programmed in (Settings » System » Network » Manage Networks » Update Networks).

It’s also possible that you just need to reboot your phone.

I also recommend that you do not factory reset, and certainly not if it didn’t fix anything the first time you tried it.

If you continue to have issues with setup, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

GuitarSuperstar
Lead Maestro
December 17, 2023

Who is your ISP? What model router? Is it a dual band router?

"Receive with simplicity everything that happens to you." - Rashi
    controlav
    controlav
    Lead Maestro
    December 17, 2023

    If it can’t connect to your phone, how do you even know it can’t connect to your wifi?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      buzz
      buzz
      Grand Maestro
      December 17, 2023

      Refrain from Factory Reset without further consult. As you have discovered Factory Reset is usually a waste of time. The reset will trash all of your SONOS Playlists, music service registrations, and diagnostic data that might have been useful to identify the fundamental issue.

        Corry P
        Corry PAnswer
        Sonos Staff
        December 21, 2023

        Hi @Z4roadster 

        Welcome to the Sonos Community!

        Sorry to hear of the problems you’ve been having. It can often help to set things up while one speaker is connected to the router with an ethernet cable, which can be removed once setup is completed and the WiFi credentials have been programmed in (Settings » System » Network » Manage Networks » Update Networks).

        It’s also possible that you just need to reboot your phone.

        I also recommend that you do not factory reset, and certainly not if it didn’t fix anything the first time you tried it.

        If you continue to have issues with setup, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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