Answered

why has trueplay gone after latest update?

  • 21 July 2022
  • 2 replies
  • 1420 views
G
Userlevel 3
Badge +4

So I have an arc, sub and 2 ones. I did the latest update and trueplay has vanished altogether, not even greyed out.

I dont own any apple products and had to borrow one when I got the system to initially do TruePlay. 

Am I going to have to borrow another Apple product again or is there a fix coming?

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Best answer by nik9669a 21 July 2022, 14:32

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2 replies

N
Userlevel 7
Badge +18

https://en.community.sonos.com/announcements%2D228985/enhanced%2Dclarity%2Dfor%2Darc%2D6872245   explains it. In particular,

“Because this update substantially changes how Arc processes and localizes content, previous Trueplay™settings cannot be applied to this update.”

G
Userlevel 7

So I have an arc, sub and 2 ones. I did the latest update and trueplay has vanished altogether, not even greyed out.

I dont own any apple products and had to borrow one when I got the system to initially do TruePlay. 

Am I going to have to borrow another Apple product again or is there a fix coming?

You need to borrow another iOS device and redo Trueplay tuning.

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